White Cloak Technologies, Inc.

Project Manager (Banking)

White Cloak Technologies, Inc.  •  National Capital Region, PH (Onsite)  •  3 months ago
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AI Success™

Job Description

Drive the banks digital growth by leading the strategy, development, and performance of mobile banking platforms. Ensure seamless customer experience, innovation, and alignment with business goals to increase user engagement, revenue, and operational efficiency.

Job Responsibilities

  • Handle incoming customer inquiries and requests via phone, email, and chat.
  • Provide clear and concise explanations of our digital banking features and services
  • Troubleshoot and resolve customer issues related to online banking, mobile apps, and other digital channels.
  • Assist customers with account inquiries, transactions, and password resets.
  • Diagnose and resolve technical issues related to our digital banking platform.
  • Provide guidance and support to customers on using our online banking features.
  • Assist customers with troubleshooting browser compatibility and device issues.
  • Accurately document customer interactions and resolve issues within established service level agreements.
  • Escalate complex issues to higher-level support teams as needed.
  • Contribute to process improvement initiatives to enhance customer experience.
  • Strive to provide excellent customer service and build positive relationships with customers.
  • Resolve customer issues promptly and effectively.
  • Ensure customer satisfaction through proactive problem-solving and follow-up.

Qualifications

  • At least 5 years in a senior digital leadership role.
  • Proven track record in launching or managing mobile banking platforms.
  • Led cross-functional teams and managed third-party vendors for digital delivery.
  • Familiarity with banking regulations (e.g., AML, KYC, PSD2) and cybersecurity.
  • Managed teams of 10+ in digital or tech environments.



White Cloak Technologies, Inc.

About White Cloak Technologies, Inc.

At White Cloak Technologies, we are passionate about leading people at the forefront of technology. Since our inception in 2014, we have established ourselves as a trusted pillar in software development, proudly based in the heart of the Philippines. As a preferred innovation partner, we excel in collaborating with prominent corporations, transforming challenges into success stories through adept technology applications.

Our commitment goes beyond providing solutions; it's about forging lasting relationships. This dedication is reflected in our enduring partnerships with esteemed institutions such as UnionBank, UnionDigital, Ayala, Robinsons, and Aboitiz.

With White Cloak, it's more than just technology—it's about trust, expertise, and embarking on a shared journey toward digital excellence.

Key Highlights:

200+ Engineers: Our team comprises over 200 skilled engineers dedicated to delivering top-notch solutions.

100+ Projects Delivered: With a proven track record, we have successfully delivered over 100 projects across various industries.

Services:

- Managed Agile Services: We offer comprehensive managed agile services tailored to meet your unique business needs.

- IT Staff Augmentation: Leverage our pool of expert IT professionals to augment your team and enhance project capabilities.

- Managed Support & Maintenance: Ensure the smooth operation of your systems with our reliable managed support and maintenance services.

- On-Demand Services: Get access to on-demand support and expertise whenever you need it, ensuring flexibility and efficiency in your operations.

Join us on our journey as we continue to lead the way in technology innovation and empower businesses to thrive in the digital era.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Ortigas Center, PH
Year Founded
2014
Website
whitecloak.com
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