Job Description

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Project Manager within Global Cash Operations Business Enablement, you will build and run a scalable governance framework that strengthens control health, mitigates risk, and improves operational resiliency across legal entities and geographies. You will orchestrate weekly-to-global governance cadences, surface issues early, and drive root-cause remediation through clear escalation, action tracking, and leadership-ready narratives. You will modernize the governance operating model through automation and data-driven insights, partnering closely with Controls, Risk, Compliance, Audit, Legal, Technology, and Operations.

Job Responsibilities

• Lead the end-to-end governance rhythm for Payments Operations across weekly, monthly, and global reviews, including issue management, action tracking, and escalation pathways.
• Synthesize complex inputs into concise, decision-ready narratives and executive materials aligned to the GCO governance model.
• Build deep knowledge of relevant systems, processes, and regulatory requirements, partnering with Payments leaders, Regulatory Operations, and Controls Managers.
• Facilitate governance forums through rigorous data collation, critical analysis, and root-cause investigation to drive corrective and preventative outcomes.
• Design and automate reporting, controls monitoring, and data quality checks using Alteryx to reduce manual effort and improve data quality.
• Develop Tableau dashboards and visualizations to enhance transparency, accelerate decision-making, and improve insight generation.
• Identify control weaknesses and rationalization opportunities, establishing corrective action plans and validating effectiveness post-implementation.
• Govern outsourced arrangements and vendor-related controls, monitoring performance, risk, and compliance within the global framework.
• Strengthen access management and information ownership controls, verifying entitlements are appropriate, timely, and policy-compliant.
• Support internal and external audits and regulatory engagements by coordinating complete, accurate evidence and ensuring consistent responses across stakeholders.

Required qualifications, skills, and capabilities

• Influencing and stakeholder leadership across functions, regions, and senior levels
• Strong written and verbal communication, meeting facilitation, and management storytelling
• Ability to create concise executive materials and high-quality slides at pace
• Sound judgement, independent execution, prioritization under pressure, and disciplined follow-through
• Effective escalation and closure-oriented issue management
• Comfort operating in fast-paced, unstructured, multi–time zone environments
• Strong ownership mindset and attention to quality and control evidence
• Ability to build partnerships, break down silos, and adapt influencing style to context
• Hands-on Alteryx experience designing and deploying workflows for data manipulation, controls monitoring, and reporting automation
• Ability to analyze complex datasets and translate insights into actionable outcomes

Preferred qualifications, skills, and capabilities

• Strong analytical and organizational skills with a constructive challenge mindset; advanced data manipulation and analytics translating large datasets into senior leader decision narratives
• Proficiency in Tableau for dashboarding and data storytelling; ability to pair Alteryx and Tableau to deliver minimal, high-impact data supporting key messages
• Experience using AI/ML-enabled tools for insight generation and reporting; forward-looking approach to emerging risks, operational demands, and regulatory change
• Knowledge of financial products, banking fundamentals, and regulatory environment; demonstrated risk and controls mindset with project management capability across concurrent workstreams, clear communication, and timely escalation

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.