Job Description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Client Support

• Serve as a secondary point of contact for assigned clients. Individual may serve as primary contact for certain clientele as role progresses.
• Respond promptly to client inquiries regarding sample status, turnaround times, reporting, and logistics.
• Route technical questions to the appropriate Project Manager or laboratory personnel.
• Build positive client relationships through professional and timely communication. Proactive and reactive communication required.

Project Coordination

• Assist Project Managers in managing client projects from login through final report delivery.
• Monitor project status and communicate delays or issues proactively.
• Coordinate sample priorities with laboratory departments.
• Assist with rush projects and schedule changes.
• Track client deliverables and due dates.

Sample & Data Management

• Review Chain of Custody (COC) forms for completeness.
• Verify sample login information for accuracy.
• Assist with project setup within the Laboratory Information Management System (LIMS).
• Maintain accurate project documentation.
• Review reports for completeness prior to release.
• Assist with report generation and electronic data deliverables (EDDs).

Administrative Support

• Prepare client quotations and proposals as directed.
• Generate project documentation and correspondence.
• Maintain project files and records.
• Assist with invoicing questions and project closeout activities.
• Schedule meetings and coordinate client conference calls when needed.

Communication

• Coordinate communication between:
  • Laboratory departments
  • Sample Receiving
  • Project Managers
  • Couriers
  • Sales representatives
  • Clients
• Escalate client concerns appropriately.
• Provide status updates to internal teams.

Quality & Compliance

• Follow all laboratory Quality Management System (QMS) requirements.
• Adhere to applicable EPA, NELAP, ISO 17025, and company quality standards.
• Maintain confidentiality of client information.
• Assist in identifying process improvements that increase efficiency and customer satisfaction.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.