Job Description

The Project Manager AI Delivery is accountable for planning and delivering AI-enabled projects across the B2C Digital Experience portfolio, spanning both the web and app. Working across streams, this role takes AI initiatives from scoping through to delivery, coordinating the cross-functional teams, external vendors, and technical partners required to execute against scope, timeline, and budget.

In this role, you will be in charge of:

• Own end-to-end delivery of AI projects: defining scope, milestones, resourcing needs, and success criteria
• Translate business and product requirements into structured project plans that technical and vendor teams can execute against
• Build and maintain delivery plans, tracking progress, dependencies, risks, and budget against agreed targets
• Ensure consistency of delivery approach and documentation regardless of which stream a project is running in
• Apply standard project governance practices consistently across all assigned projects
• Act as the link between the product owners and technical/ engineering resources for AI-related work
• Manage relationships with external AI vendors and technology partners engaged on specific projects, including timelines, deliverables, and quality of output
• Coordinate with the product owners on vendor governance and commercial terms where projects involve procurement
• When AI projects touch app functionalities setting under EU MDR, FDA and other reglated bodies, this role will coordinate with the internal teams to ensure the associated change-control and documentation requirements are met
• Maintain project documentation to a standard suitable for audit and stakeholder review
• Prepare clear, concise updates for leadership and steering forums and act as the primary point of contact for stakeholders on the status of AI initiatives in digital

Your background:

• Bachelor's degree in a relevant field e.g Computer Science, Engineering, or related discipline
• 5+ years of project management experience delivering technology or digital projects; demonstrated experience coordinating cross-functional teams and external vendors
• Strong stakeholder management skills, with the ability to build trust across diverse markets and cultures.
• Comfortable with AI project-specific risks (data quality/availability dependencies, model validation and testing cycles, human-in-the-loop review requirements) and building these into delivery plans
• Comfortable working in project management or collaboration tools (Jira, Confluence, or equivalent)
• Familiarity with CRM and tracking tools
• Working knowledge of AI/ML concepts and terminology sufficient to hold vendors accountable on technical claims
• Ability to manage budget, timeline, and scope simultaneously across multiple projects
• Deep understanding of product development cycles
• Exposure to responsible AI or AI governance practices

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.