Job Description

PureSpectrum is a rapidly growing market research and insights platform that simplifies

technology, allowing researchers to gather and activate consumer data without disruption. As

the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum

is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary

respondent-level scoring system—PureScore—continues to set the industry standard for data

quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of

Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces

(2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best

Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality

multi-sourcing and end-to-end automated research solution.

This is a hybrid position. Candidates must be able to come to the Sydney office 3 times a week.

The Opportunity:

An Associate on the Client Services team plays a vital role in the day-to-day delivery of market research projects. Your primary focus is to manage multiple customer projects simultaneously and ensure that all projects you are tasked with leading are successfully delivered to customers and that their expectations for quality and service are met or exceeded. The role will also require developing a customer-first mindset that is aligned with PureSpectrum’s culture and values in order to be best positioned to meet or exceed customer needs. This position reports to the Associate Director, Services.

Your Responsibilities:

• Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms
• Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues
• Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded
• Oversee and help manage complex projects with supervision and support from senior team members
• Follow established best practices and processes for project delivery
• Provide feedback to sales on project performance to help improve delivery and key metrics for future projects
• Take ownership of problematic situations and work closely with team members to develop solutions that resolve problems
• Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business

Requirements:

• Experience in Market Research preferred, but not required.
• Ability to manage multiple projects with competing priorities
• Ability to learn and use new technology platforms to meet or exceed customer and project needs
• Ability to find innovative solutions to address customer and project needs
• Solid judgment and critical thinking skills
• Excellent communication and analytical skills
• Ability to be proactive in anticipating problems and provide solutions
• A passion for curiosity and a drive to always be learning
• Ability to foster positive relationships across teams and customers

PureSpectrum Perks:

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

Our benefits include:

• Robust medical coverage
• Wellness stipend to support your physical and mental well-being
• Paid parental leave
• Generous holiday and sick time policy.
• Hybrid Work Flexibility

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion,

national origin, citizenship status, disability, ancestry, marital status, veteran status, medical

condition, or any protected category prohibited under the law.