Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

Position Overview

ServiceMaster by Spotless is seeking an organized, customer-focused Restoration Project Manager to oversee residential and commercial property restoration projects throughout San Diego County. This is a hands-on, field-based role managing projects from the initial inspection through mitigation, contents handling, documentation, and job closeout.

The ideal candidate combines strong technical knowledge with excellent customer service skills and sound judgment, including the ability to work through challenging situations. You may assist the Estimator or prepare estimates in Xactimate, following applicable program guidelines and IICRC standards. A basic construction background is required, including familiarity with building materials, flooring, and other materials affected by water, wind, fire, smoke, and related property damage. In this role, you’ll help customers navigate difficult situations while contributing to the growth and success of our company.

Job Responsibilities

• Complete assigned projects according to company procedures, maintaining quality and working within each job’s budget.
• Prepare accurate estimates and scopes of work in Xactimate, and meet carrier and TPA documentation requirements.
• Inspect and scope jobs on site, working with the Crew Chief or Lead Technician to confirm the scope of work.
• Document losses with clear, descriptive photos and upload them to the company’s operating system.
• Maintain drying logs and project records using Mitigate software.
• Obtain required approvals and ensure work meets applicable audit standards and the approved scope.
• Communicate with customers and adjusters in person and by phone to answer questions and resolve concerns.
• Build and maintain relationships with referral partners, including agents, adjusters, plumbers, and property managers.
• May train new technicians or key operational team members
• Participate in the required after-hours on-call rotation.

Job Requirements

• Two to three years of project management experience.
• Strong knowledge of insurance restoration, construction, or a related industry.
• Experience managing or leading teams of two or more.
• Valid driver’s license and satisfactory driving record.
• Ability to work independently and collaboratively.
• Strong verbal and written communication skills.
• Strong customer service, problem-solving, and organizational skills.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Comfort entering and updating information using a tablet or mobile phone.
• Sound judgment, maturity, and a customer-focused approach.
• Willingness to participate in an on-call schedule.
• Certifications preferred:
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $70,000.00 - $90,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.