Job Description

Help shape how a complex, cross functional transformation comes together.

This Project Manager will play a key role within the NEXT PMO, partnering closely with the Head of NEXT PMO to translate strategy into disciplined execution. You’ll help build and evolve the governance, operating rhythms, integrated roadmap, and executive reporting that keep multiple workstreams aligned and moving forward.

This is an opportunity for a project management professional who enjoys bringing structure to complexity, connecting the dots across teams, and turning program activity into clear insights for senior leaders. You’ll have broad exposure across the organization and the opportunity to influence how the PMO operates as the program evolves.

Job Requirements

• Help shape and evolve the NEXT PMO, partnering with the Head of NEXT PMO to strengthen the framework, operating model, governance structure, and tools that enable successful execution.
• Connect strategy to execution by managing an integrated roadmap across multiple workstreams, ensuring milestones, dependencies, risks, decisions, and critical-path activities remain visible and actively managed.
• Create clarity across complex initiatives by connecting teams, identifying cross-workstream dependencies, surfacing risks early, and driving appropriate follow-through and accountability.
• Establish strong governance and operating rhythms, including key checkpoints, decision rights, RACI structures, standardized templates, and PMO routines aligned with Citizens Transformation Office practices.
• Bring the program story to life for senior leaders through executive-ready reporting, program scorecards, dashboards, quarterly updates, and concise narratives that highlight progress, priorities, risks, and decisions.
• Drive productive PMO routines by ensuring discussions result in clear decisions, ownership, actions, and timely follow-through.
• Partner across NEXT workstreams and functional teams, influencing without direct authority and helping stakeholders work through risks, dependencies, competing priorities, and decisions.
• Continuously improve how the PMO operates, identifying opportunities to simplify processes, strengthen governance, and provide greater visibility into program health and execution.
• Leverage tools such as Jira, Microsoft Project, SharePoint, and Excel to manage integrated plans, monitor progress and dependencies, and provide actionable insights into delivery.

Qualifications

• Progressive project or program management experience, ideally within retail banking, branch operations, technology, workforce transformation, or large-scale operating model change.
• Experience helping establish or mature PMO governance, operating cadences, integrated roadmaps, and executive reporting.
• Strong ability to take a complex, multi-workstream initiative and create structure, clarity, accountability, and forward momentum.
• Proven ability to influence without direct authority and constructively challenge, escalate, and resolve issues when necessary.
• Experience managing interconnected milestones, dependencies, risks, decisions, and delivery commitments across multiple teams.
• Strong PowerPoint and Excel skills, along with experience using SharePoint and project or portfolio management platforms such as Jira or Microsoft Project.
• Excellent written and verbal communication skills, particularly the ability to distill complex information into clear, compelling messages for senior leaders.
• A collaborative, solutions-oriented mindset with the judgment to know when to drive, when to influence, and when to escalate.

Work Schedule

Monday-Friday 8 AM-5 PM / 4 days in office, 1 day remote

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Pay Transparency

• ‌The salary range for this position is $92,000-$127,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Work Authorization:

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.