Job Description

• Own end-to-end delivery of one or more large-scale IT programs, ensuring alignment with business strategy and the IT roadmap; define scope, objectives, success metrics, and benefits realization plans; and maintain integrated program plans, schedules, and milestones across multiple workstreams.
• Serve as the primary point of contact for senior leaders, business partners, and technical teams; deliver clear status reports, dashboards, and steering committee updates; and facilitate decisions, escalate issues, and resolve conflicts and dependencies.
• Establish and run program governance, including steering committees, change control, and RAID (Risks, Assumptions, Issues, Dependencies) management, while proactively identifying, assessing, and mitigating risks.
• Ensure adherence to security, audit, regulatory, and change management standards (e.g., ITIL, SOX, ISO 27001, as applicable).
• Own program budget, forecasting, and variance tracking; manage vendor and third-party relationships, SOWs, and contract deliverables; and coordinate resource allocation and capacity planning across project managers, engineers, and business teams.
• Lead and mentor project managers and coordinators; apply Agile, Waterfall, or hybrid delivery methodologies as appropriate; and ensure quality through defined acceptance criteria, testing, cutover, and go-live readiness.
• Partner with business and communications teams on change management, training, and user adoption, and ensure smooth operational handoff to support and run teams.
• Lead post-implementation reviews and capture lessons learned to drive continuous improvement.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience)
• 7+ years of experience in IT project/program management, including 3+ years managing multi-project programs
• Proven track record delivering large, cross-functional technology programs (enterprise applications, infrastructure, cloud, cybersecurity, or digital transformation)
• Strong knowledge of program management frameworks (PMI/PMBOK, Agile/Scrum, SAFe, hybrid)
• Experience managing program budgets and vendor relationships
• Excellent communication, negotiation, and executive presentation skills
• Strong risk management, problem-solving, and decision-making abilities
• Proficiency with program management tools (e.g., Jira, MS Project, Smartsheet, Confluence, ServiceNow, Power BI)