Job Description

Job Summary

HCLTech’ Digital Business Services is looking for experienced transition managers for its Transition Centre of Excellence (CoE). The Transition CoE is a global team of high performing transition experts who are responsible for the full lifecycle of a customer journey from RFPs to Transition executions. Transition Managers should have strong knowledge, expertise, and experience of working in global application transition programs in complex and challenging environments. Transition Managers are responsible for creating and defending the end-to-end transition solutions. They will be required to lead small to medium transitions or lead a transition tower within a large program. Additional responsibility includes working on various initiatives with respect to enhancing the framework, automation and CoE libraries.

Key Responsibilities

A. Transition Solution:

• Overall responsibility for creating customized and ‘fit for purpose’ transition solution and sizing for various RFPs
• Ensure HCLTech’s transition framework, tools & accelerators are followed
• Create week-on-week transition ramp-up and provide complete inputs for transition budgets based on CoE’s cost and effort models
• Participate in internal leadership reviews to get the transition solution and budgets approved
• Support the creation of transition related content and presentations to clients bid defense and deep-dive workshops
• Participate in due-diligence exercises

B. Transition Executions:

• Overall responsible for the management, performance, and execution of the Transition Program or the assigned Transition Tower
• Ensure all planning is coordinated, consolidated and in line with HCL's contractual obligations
• Ensure standard CoE methodology, deliverables and approach is followed for transition execution
• Monitor progress of transition plan and the associated tasks and responsibilities (with respect to responsibility of HCL or client or incumbent supplier) against the transition schedule, timelines and milestones
• Conduct transition cadence meetings
• Identify, monitor and manage any risks or issues via an updated Transition Risk Register and take appropriate preventive and corrective measures
• Review transition deliverables and ensure effective knowledge transfer
• Conduct toll-gate checkpoint reviews and go/no-go meetings with client stakeholders
• Conduct the Transition to Delivery handover meetings
• Ensure Critical Milestones and deliverables are identified and completed on time
• Monitor, track and report against the transition resource ramp-up plan
• Interface with steady state delivery managers for handover
• Work with various cross functional track leads for the successful execution of program/tower
• Address program/tower level issues with delivery teams and client stakeholders
• Conduct transition closure activities as per the CoE framework

C. Transition CoE Initiatives:

• Participate in the CoE initiatives to enhance transition framework, accelerators, libraries, tools and templates
• Prepare content for analyst meets and other CoE initiatives aimed at increasing the internal and external visibility

Skill Requirements

A. Transition Solution:

• Overall responsibility for creating customized and ‘fit for purpose’ transition solution and sizing for various RFPs
• Ensure HCLTech’s transition framework, tools & accelerators are followed
• Create week-on-week transition ramp-up and provide complete inputs for transition budgets based on CoE’s cost and effort models
• Participate in internal leadership reviews to get the transition solution and budgets approved
• Support the creation of transition related content and presentations to clients bid defense and deep-dive workshops
• Participate in due-diligence exercises

B. Transition Executions:

• Overall responsible for the management, performance, and execution of the Transition Program or the assigned Transition Tower
• Ensure all planning is coordinated, consolidated and in line with HCL's contractual obligations
• Ensure standard CoE methodology, deliverables and approach is followed for transition execution
• Monitor progress of transition plan and the associated tasks and responsibilities (with respect to responsibility of HCL or client or incumbent supplier) against the transition schedule, timelines and milestones
• Conduct transition cadence meetings
• Identify, monitor and manage any risks or issues via an updated Transition Risk Register and take appropriate preventive and corrective measures
• Review transition deliverables and ensure effective knowledge transfer
• Conduct toll-gate checkpoint reviews and go/no-go meetings with client stakeholders
• Conduct the Transition to Delivery handover meetings
• Ensure Critical Milestones and deliverables are identified and completed on time
• Monitor, track and report against the transition resource ramp-up plan
• Interface with steady state delivery managers for handover
• Work with various cross functional track leads for the successful execution of program/tower
• Address program/tower level issues with delivery teams and client stakeholders
• Conduct transition closure activities as per the CoE framework

C. Transition CoE Initiatives:

• Participate in the CoE initiatives to enhance transition framework, accelerators, libraries, tools and templates
• Prepare content for analyst meets and other CoE initiatives aimed at increasing the internal and external visibility

Other Requirements

• Over 10 years of experience in the IT industry with a minimum of 5 years of transition experience
• Educational Qualifications – MBA/ B.E./ B. Tech.
• Scrum/ Agile/ PMP/ ITIL/ Six Sigma certification (Good to have)