Job Description

Job Summary

Responsible for providing Level-3 (L3) production and non-production support for enterprise Authorisation and Access Control applications. The role involves incident investigation, problem management, change assessment, root cause analysis, release support, automation, and continuous service improvement while ensuring adherence to SLA, security, audit, and compliance requirements.

Key Responsibilities

1. To oversee quality assurance processes, ensuring adherence to coding standards , implementation of best practices and perform Value creation and KM activities.
2. To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents.
3. To create project plans and keep track of schedule for on time delivery as per the defined quality standards.
4. To work closely with the development team, On-site Engineers to understand technical requirements and work with them to address and resolve technical issues.
5. Identify & flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies / contingency plans to address risks and provide regular project updates to key stakeholders.

Skill Requirements

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Other Requirements

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