Job Description

SUMMARY:

The Project Manager is responsible for managing commercial and residential move processes, from start to finish. Responsible for assuring a quality move for the customer, providing outstanding customer service, and assisting the move process by communicating with the supervisor, customer, and other crew members.

KEY RESPONSIBILITIES:

• Effectively manages employees, providing leadership, motivation, development, and discipline to promote quality performance.
• Manages moves through on-site supervision and review of the move with the Operations and Sales departments to ensure that moves are executed as planned.
• Conducts pre-move meetings with customers and appropriate personnel to ensure total understanding of what is expected, how the plan will unfold, and designated responsibilities.
• On move day, manages all aspects of the move, problem solves when necessary.
• Responsible for improving the quality of crew performance.
• Accountable for maintaining a clean, safe, and organized warehouse.
• Assist Customer Service Coordinator with major accounts.
• Performs other related essential duties as assigned or requested.

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience.
• 3-5 years of moving and or relocation project management experience preferred.
• Previous commercial and/or household coordinator experience preferred.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Requires the ability to communicate effectively using speech, vision, and hearing.
• This position requires physical stamina and the ability to regularly lift, carry, push, or pull up to 50 pounds.
• Ability to work long hours on one’s feet and regularly walk, bend, stoop, climb, and reach.