Job Description

About the Role:

Join Kaisa's dynamic Business Operations team and be a driving force in our continued growth! As our Project Manager, you’ll own the end-to-end onboarding of our enterprise customers guiding their technical and business teams through implementation and integration from kickoff to go-live.

This isn’t self-service or end-user onboarding. You’ll be the project lead for large organisations’ technical stakeholders, working closely to understand their requirements, translate them into a clear delivery plan, and keep complex projects moving forward. You’ll coordinate across teams, manage dependencies and expectations while keeping delivery on track across 8-12 week engagements.

You'll also run internal projects that improve how we scale onboarding across our customer base.

This is a good fit if you like being the person who makes complex, multi-stakeholder, technical projects feel simple — and you're comfortable being in the room when integration conversations get technical.

What you’ll do

• Own onboarding delivery: Turn customer requirements into a clear project plan — scope, milestones, timelines — and drive it to go-live.
• Manage risk actively: Spot blockers and dependencies early; escalate and resolve before they cost momentum or customer confidence.
• Be the single point of coordination: Customers and internal teams should always know who to ask and what's next.
• Build the playbook: Turn what you learn from each onboarding into reusable templates and process improvements.
• Support security & compliance documentation: On an as-needed basis (e.g help coordinate initiatives, tracking action items) [~X 1 day/month]

What you’ll need

• Project management experience in B2B SaaS, ideally with enterprise or automotive-sector clients, guiding technical implementation projects (integrations, API-based configuration, or solution deployment)
• Comfortable discussing APIs, integrations, and data flows with technical teams — you don't need to build them, but you need to follow the conversation and translate it into a plan.
• Strong stakeholder management across technical and non-technical audiences
• Track record managing multiple concurrent projects under ambiguity
• Experience using generative AI / automation tools to improve how onboarding runs day-to-day - e.g. speeding up documentation and reporting, streamlining status updates, or building lightweight workflows that reduce manual coordination work will be considered a strong advantage.

Benefits:

• Comprehensive health care allowance.
• Generous retirement contribution.
• Flexible, remote-friendly working
• Regular team, office and company-wide events

About Kaisa:

At Kaisa, we design and automate personalized customer experiences at scale. We understand that our greatest asset is our talented and diverse team. We pair high-stakes global ambition with a low-ego culture, ensuring that while we’re serious about our growth, we’re just as serious about enjoying the journey together. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering.

We have 5 important values which drive us each day:

• Innovate with agility
• Win together
• Own it
• Champion Sustainability and Diversity
• Spread the vibe