Job Description

Reporting directly to the Director of Operations, this Project Management role will provide management and leadership for Titan Electronics' installation teams. This role will implement and execute strategies to achieve margin goals and maximize service delivery to ensure customer satisfaction.

Responsibilities:

• Coordinate all aspects of operations activity including, but not limited to planning, and operational review of proposals, bookings and service requests.
• Review and edit job and shop drawings in AutoCAD.
• Supervise labor and subcontractors, planning and scheduling to ensure execution of projects within budgeted costs.
• Assist in permitting processes, if necessary.
• Maintain accurate and up to date job cost records and other control records necessary for processing of internal and external reports.
• Develop and implement operation strategies that improve project execution and provide additional value to customers in a cost-effective manner.
• Utilize financial systems to review actual vs. budgeted contract cost and provide timely and accurate financial reports.
• Manage individual performance and personal development of resources including installers, service technicians, subcontractors, and operations team.
• Effectively communicate goals and initiatives to the senior management team.
• Coach, counsel and train installer and service technicians to ensure high customer satisfaction.
• Support installers and service technicians in the field. Complete quality control visits.
• Pro-actively communicate with and seek feedback from all customers. Initiate a company customer service process.
• Meet/talk with customers on a regular basis to ensure that we provide quality installations and service and meeting their individual needs.
• Supervise direct reports including lead installers, service technicians and operations team in a manner that increases morale, skills proficiency, and productivity.
• Recruit and hire team members as required.
• Other duties and responsibilities as requested or required.

Qualifications:

Required

• 7-10 years experience in operations, service, field or project management including 5-7 years in management, service management and/or project supervisory experience.
• Project management experience in electronic security systems or related industry. Service experience in electronic, fire alarm or building automation systems a plus. AutoCAD experience a plus.
• 5+ years of hands-on experience with electronic security systems installation and service.
• Access control systems (Software House, Genetec, LenelS2, Avigilon, Brivo, etc.)
• CCTV / IP video systems (Axis, Milestone, Avigilon, etc.)
• Intrusion alarm panels and intercom systems.
• Proven experience managing multiple projects or serving as lead technician across multiple sites.
• Strong understanding of low-voltage wiring, network topology, and power systems.
• Excellent communication and customer service skills
• Valid driver’s license and clean driving record.
• Manufacturer certifications (Lenel, Avigilon, Brivo, Milestone, etc.)

Preferred

• Project management certification (CAPM, PMP, or equivalent).
• OSHA 10/30 certification or equivalent safety training.
• Bachelor's degree

Quality & Compliance

• Conduct final inspections, verify system performance, and complete commissioning documentation.
• Maintain compliance with company safety procedures and client site requirements.
• Ensure materials, tools, and vehicles are properly maintained and inventoried.

Skills: Excellent leadership and management skills. Financial analytical skills including cost control. Considerable knowledge of business processes, management, and business office operations. Excellent knowledge of Microsoft products including Word and Excel. Experience with service call/project management software.

Certificates, Licenses, Registrations: Ability to obtain a valid PERC. Valid driver license with a clean driving record. System manufacturer certifications a plus.

Language Skills: Good verbal and written communication skills for explaining complex

Physical Demands: The position is an office-based position with visits to work sites in the field. Ability to push/pull/lift 50 lbs., sit, stand, walk, talk or hear. Position requires work in confined spaces and exposure to different types of outdoor weather conditions. Position also requires ability to climb and work in high places, stoop, bend or reach above the shoulders.

APPLY NOW or email your resume to work@titan-security.com

EOE/M/F/D/V

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