Job Description

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca

The Project Manager (PM) is responsible for developing and strengthening relationships to promote Platinum Pro-Claim and ensure a steady flow of work claims. They are also responsible for providing estimates on new jobs, and managing each job from start to finish. Each PM builds and maintains relationships with different insurance companies and adjusters.

Responsibilities

• Attending new claims and explain restoration process to homeowners and tenants
• Maintaining a $200,000.00 per month sales target with a gross profit margin of greater than 45%
• Being able to maintain current clients if you have taken over a previous project manager’s portfolio
• Developing business relationships with new clients
• Having the ability to train an assistant and site lead upon meeting targets and requirements
• Completing on-site estimates for residential and commercial mitigation and reconstruction
• Managing all aspects of emergency and restorations claims (scoping, sketching, estimating, coordinating of resources, communicating with insured and adjusters)
• Delivering exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues.
• Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Platinum Pro-Claim quality standards
• Liaising with appropriate departments, sub-trades, homeowners and adjusters of the status of work. Inspect progress and work quality throughout the project lifespan.
• Working with assigned Project Coordinator to ensure all administrative aspects of the jobs are performed in a timely and accurate manner
• Building and maintaining relationships by meeting adjusters on jobs, providing timely and accurate estimates and billings, networking and attending industry meetings. Generate new leads through relationships with adjusters and project managers.
• Working with appropriate resources to ensure that invoices are paid in a timely manner
• Preparing accurate job costing and estimating, ensuring target margins are met.
• Ensuring all relevant safety standards are followed per Platinum Pro-Claim and WorkSafeBC requirements
• Participating in our on-call Project Management Team rotation
• Working with our project management software, Restorify

Requirements

• 1-2 years in Project Management where you handled your own files for a restoration company
• Possesses solid understanding of restoration and structural repair.
• Extensive understanding of insurance claims and property management as they relate to restoration.
• Good communication (verbal and written) and interpersonal skills
• Valid BC driver’s license with a satisfactory driver abstract
• Passing a criminal record check to our satisfaction
• Outstanding customer service skills
• Able to adapt and be flexible with constant changes of procedures and processes
• Computer skills (MS Office, portable phone)
• Thorough knowledge of Xactimate program and pricing
• Must have business development and financial management skills
• Must be organized, have strong interpersonal skills and negotiation skills

Benefits

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.
• Company vehicle or a vehicle allowance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

Salary: $80,000 - $100,000 per annum (based on experience)

Culture

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.