Job Description

Our client, a leading semi-state organisation based in Dublin, is seeking an experienced Project Manager to lead the delivery of Customer Information Systems (CIS) projects. The successful candidate will play a key role in the rollout of station-based technologies and the development of a new Customer Communication Centre, enhancing the passenger experience across the network.

The ideal candidate will possess strong leadership capabilities, a background in engineering or construction, and a proven track record in managing complex infrastructure or technology projects from inception to completion.

Key Responsibilities

1. Lead Project Delivery
   Take full ownership of CIS project delivery, ensuring alignment with approved budgets, timelines, quality standards, and defined scopes.
2. Strategic Planning & Execution
   Develop and implement detailed project plans, managing all phases from initiation through to handover, in accordance with established project management methodologies.
3. Team & Stakeholder Management
   Direct multidisciplinary teams, including internal staff, consultants, and contractors. Foster collaboration across departments and maintain strong stakeholder engagement.
4. Technology Deployment Oversight
   Manage the rollout of station-based systems such as Passenger Information Displays, Public Address systems, Help Points, CCTV, and associated telecoms and civil infrastructure.
5. Customer Communication Centre Development
   Oversee the establishment of a centralized Customer Communication Centre, including systems integration, staffing, and operational readiness to enhance customer experience.
6. Performance Monitoring & Reporting
   Establish KPIs and reporting mechanisms to track project progress, manage risks, and ensure timely escalation and resolution of issues.
7. Governance, Compliance & Standards
   Ensure all projects comply with relevant legislation, industry standards, and internal governance frameworks, including capital investment protocols.
8. Leadership & Continuous Improvement
   Provide leadership across the CIS programme, deputise for senior management when required, and contribute to continuous improvement initiatives across the capital investment portfolio.
9. Budget & Programme Management
   Develop, manage, and report on project budgets and programmes of comparable scale and complexity.

Essential Requirements

• Educational Background
  Degree in Building, Engineering, Construction, or Project Management.
• Professional Accreditation
  Chartered or working towards chartered status with Engineers Ireland or another recognized professional body.
• Project Experience
  Minimum of 7 years’ experience in project engineering or project management within a relevant engineering or infrastructure environment.
• Leadership & Communication
  Strong leadership, negotiation, and interpersonal skills, with a proven ability to coordinate multidisciplinary teams and engage stakeholders across large-scale projects.
• Project Management Expertise
  Demonstrated success in managing complex projects, including planning, execution, and delivery within defined scope, schedule, and budget.
• Mobility
  Full, clean driving licence and flexibility to travel as required.

Benefits

• 25 days annual leave
• 20 days certified sick pay within a 12-month rolling period
• Public Transport Incentive (PTI) card provided after 1 month of service – covering the employee, spouse, and dependents

Why Apply with Sonas?

• Expertise Specialists in Engineering and Technical talent solutions.
• Market Insights Access to the best salaries, rates, and benefits on offer.
• Direct Connections We ensure your CV gets noticed by the right hiring managers.
• Seamless Process One point of contact for applications, interviews, and negotiations.

For more information or to apply directly, email jake.kavanagh@sonastechnical.com or apply directly on Indeed