We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.
At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
We're looking for an experienced Project Manager to join our Customer Experience team and play a key role in delivering initiatives that improve how customers engage with our organisation and experience our services every day.
This is an exciting opportunity to lead and deliver a diverse portfolio of customer-focused projects and transformation initiatives across people, process and technology. Working at the heart of our Customer Experience function, you'll collaborate with business leaders, technology teams and delivery partners to bring complex projects to life and create lasting value for customers and the business.
In this role, you will:
This is a fantastic opportunity to deliver meaningful change, enhance customer experiences and contribute to the future of a leading water utility.
We’re looking for an enthusiastic and collaborative project professional who thrives on bringing people together to solve complex problems, drive meaningful outcomes, and deliver positive change for both customers and employees. You are skilled at navigating complexity, engaging and influencing diverse stakeholders, and maintaining momentum from project inception through to successful delivery.
You’ll also possess the following key skills, knowledge and experience:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years anda 2026 Finalist in the Work180 Equitable Workplace Awards ‘Flexible Working’ category.
South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.
As a SEW employee, you can enjoy the following offerings from our benefits package:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.
We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au.
Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 6 August 2026!
To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
At South East Water, we deliver healthy water for life. We're creating a better and more sustainable future. We encourage creativity and collaboration to turn new ideas and technologies into leading solutions for our customers. Together we question what's possible, challenge how things are approached and work with determination until we achieve success. Our passion for innovation and learning is how we've built our reputation as one of Australia's most progressive and vibrant utilities.
South East Water is a government owned utility charged with responsibility to deliver essential water and sewerage services to the people of Melbourne’s south east. We're proud to deliver these high quality, essential services 24/7 to more than 1.8 million people.
