Job Description

1. Project Manager (PM)

Number: 1

Relevant Work Experience: 2-4 years POS/IT project management experience

Basic Salary Range: USD 900 – USD 1000 per month

Key Responsibilities

1. Project Planning & Scheduling

• · Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams.
• · Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment.
• · Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity.
• · Monitor project progress against milestones and proactively adjust plans when risks or delays are identified.
• · Chair project kick-off meetings, progress reviews, and go-live readiness checks.

2. Scope Definition & Change Request (CR) Management

• · Define and document the agreed project scope for each client engagement.
• · Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams.
• · Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking.
• · Ensure that out-of-scope work is properly captured, quoted, and approved before execution.

3. Stakeholder Management & Client Engagement

• · Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle.
• · Conduct regular client meetings to communicate project status, manage expectations, and secure approvals.
• · Build and maintain strong client relationships to support long-term account health and satisfaction.

• · Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy.
• · Obtain client sign-offs on key project milestones, scope changes, and final deliverables.

4. Resource & Team Coordination

• · Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard.
• · Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence.
• · Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests.
• · Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities.
• · Ensure the right resources — people, hardware, access, and documentation — are available for each project phase.

5. Risk & Issue Management

• · Identify, log, and actively manage project risks and issues throughout the engagement.
• · Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action.
• · Develop and implement mitigation plans to minimise the impact of identified risks.
• · Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached.

6. Integration Governance

• · Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams.
• · Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders.
• · Review and approve integration specifications and change requests before implementation begins.
• · Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams.

7. Project Tracker & Reporting Governance

• · Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team.
• · Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones.
• · Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement.
• · Relay structured client feedback received from the implementation team to the Product team for product improvement.

8. Documentation & Handover

• · Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle.
• · Oversee knowledge transfer from the project team to the client and to the support/account management team at project close.
• · Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured.

9. Mentoring

• · Guide and support L1 Project Coordinators assigned to their projects.
• · Review L1 tracker entries, meeting notes, and client communications before distribution.
• · Provide constructive feedback to develop L1 capabilities over time.

Requirements

• · Diploma or Degree in Information Technology, Business, Computer Science, or a related field.

At least 3 years experience

• · Proven experience managing client-facing technology implementation projects, preferably in POS, retail, F&B.
• · Familiarity with Xilnex Products or equivalent POS/retail platforms is an advantage.
• · Experience coordinating third-party integrations at a governance level.
• · Project Management certification (PMP, PRINCE2, or equivalent) is an advantage.
• · Consultative, structured approach — you qualify hard, create urgency, and close on your terms
• · Travel as required for client governance meetings, project kick-offs, and milestone reviews (within Vietnam; occasional outstation and overseas).
• · Availability to support critical go-live events and escalations, including evenings or weekends.
• · Able to manage multiple concurrent client projects in a fast-paced delivery environment.