Job Description

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let’s create your tomorrow

WHY JOIN HAYS?

Be part of the team

We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

At Hays Enterprise Solutions, we design and deliver workforce solutions that help organizations thrive.
We:

• Prepare for what’s aheadby leveraging emerging trends and insights
• Act as catalyststo help clients transform how work gets done
• Deliver with certainty, no matter the complexity

About the Role

As an Implementation Project Manager, you will lead the end‑to‑end deployment of customized workforce solutions, including MSP, SOW, RPO, and MSP/SI programs—delivered individually or as blended models. You will own the full project lifecycle, ensuring each solution meets client objectives, operational requirements, and success criteria.

In this role, you will:

• Build trusted relationships with client stakeholders
• Set clear expectations and maintain consistent communication
• Serve as the primary point of contact throughout the implementation
• Coordinate cross-functional teams to deliver results on time and within scope
• Oversee deployment of Hays’ proprietary technology (e.g., 3SS VMS) and integrated third‑party systems

You will work closely with SMEs, operations, IT, and client teams to ensure every workstream is aligned and successfully delivered.

Reports to:Head of Project Services

Key Responsibilities

Deliver Efficient, Compliant, and High‑Quality Implementations

• Lead project workstreams:Oversee execution, track progress, and provide regular updates to stakeholders.
• Apply structured project methodology:Deliver complex projects using Prince II or similar frameworks.
• Drive process definition & solution design:Lead workshops, analyze requirements, and translate them into actionable deliverables.
• Secure stakeholder sign‑offs:Present proposed solutions, configurations, and plans for approval.
• Manage system setup & configuration:Coordinate configuration of Hays’ technology and third‑party solutions, ensuring alignment with client requirements.
• Lead configuration execution:Implement system changes and maintain alignment to scope and objectives.
• Support UAT:Facilitate testing, oversee issue resolution, and ensure systems meet performance expectations.
• Support data migration:Coordinate data collection, validation, integration, and issue resolution.
• Manage change requests:Evaluate impacts, document decisions, and secure approvals.
• Document requirements:Maintain accurate and current business/functional requirements with full version control.
• Serve as project escalation point:Respond to inquiries, feedback, and issues from internal and client teams.

Optimize Systems & Processes for Successful Delivery

• Ensure full compliance with legal and regulatory requirements.
• Maintain high standards of data accuracy and system integrity.
• Identify and drive system and process improvements.
• Support user readiness through training coordination and adoption planning.
• Ensure seamless collaboration across workstreams and remove delivery roadblocks.

Service Delivery Support

• Partner with the Service Delivery Leader to ensure readiness for go‑live and post‑launch success.
• Coordinate with development, operations, and technical teams on system updates and enhancements.
• Build deep understanding of client systems and operating models.
• Lead issue resolution and root‑cause analysis.
• Promote use of self‑help tools, documentation, and training resources.
• Contribute to the creation of user guides, training materials, and operational documentation.

Competencies & Behaviors

• Self‑Awareness & Accountability
• Problem Solving & Creativity
• Adaptability & Resilience
• Risk Evaluation & Decision‑Making
• Stakeholder Management & Communication
• Leadership & Influence
• Strong Organization & Time Management

Knowledge & Skills

Stakeholder Management

• Skilled at navigating expectations, deliverables, and timelines across diverse stakeholders
• Strong delegation, follow‑up, and cross‑team communication
• Capable of building confidence through clarity, transparency, and collaboration

Change Management

• Familiarity with change management methodologies and training development
• Ability to align requirements with broader business benefits

Communication & Collaboration

• Clear communicator able to translate between technical and business audiences
• Effective liaison across functions, driving knowledge sharing and alignment

Project Management & Organization

• Proven experience delivering complex, multi‑workstream projects
• Strong planning, prioritization, and time‑management capabilities
• Ability to navigate ambiguous or politically sensitive environments
• Skilled at managing multiple priorities and shifting scopes

Commercial Awareness

• Ability to manage budgets and resources effectively
• Proven experience balancing cost, quality, and timeline

Personal Effectiveness

• Strong ownership mindset; proactive and self‑driven
• Analytical approach to problem‑solving
• Comfortable working independently and collaboratively
• Experienced in managing and interpreting data sets
• Proficient with MS Project, Visio, Excel, Word, and PowerPoint
• Strong risk identification and mitigation skills

MSP & System Knowledge (Preferred)

• 2+ years working in MSP or workforce solutions
• Familiarity with VMS/ATS platforms
• Exposure to Lean/Six Sigma methodologies

What we offer:

• We offer base compensation of $135K plus bonus
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth. 

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

Hays Values & Expectations

• BE BOLD AND CURIOUS - CHAMPION THE CUSTOMER - OWN THE OUTCOMES