Job Description

Key Responsibilities:

Critical Systems Operations:

• Oversee day-to-day operations and vendor management for critical systems
• Plan and execute project budgets and service requests
• Coordinate audits, compliance, and security remediation activities
• Manage AWS/GCC resources and infrastructure hosting
• Liaise with external vendors maintaining the systems to ensure delivery of Change Requests are on time and of quality
• Ensure business continuity for internet-facing eServices without any unplanned downtime out of maintenance period

Standard Project Management:

• Develop and maintain project plans, schedules, and resource allocation
• Lead cross-functional project teams and stakeholder management
• Conduct risk assessment, mitigation planning, and issue resolution
• Facilitate project meetings, reviews, and governance processes
• Prepare project status reports and executive dashboards
• Manage project scope, timeline, budget, and quality deliverables
• Coordinate user acceptance testing and system deployment activities
• Ensure adherence to project management methodologies (Agile/Waterfall)

Required Skills & Experience:

Technical & Domain:

• 5+ years project management experience in government/public sector
• Proven experience managing critical government systems operations
• In-depth knowledge of Government IM8 policies and compliance frameworks
• Experience with AWS or GCC cloud infrastructure management
• Background in managing internet-facing eServices
• Experience with government digital transformation initiatives
• Experience with authentication gateway integration, such as Active Directory and Singpass/Corppass
• Experience with payment gateway integration solutions (e.g. integrate with banks for various payment methods such as GIRO, PayNow etc)
• Experience with Financial Institutes or payment gateways (e.g. DBS, Stripe)

Project Management:

• PMP, CITPM, or equivalent project management certification preferred
• Strong stakeholder management and communication skills
• Experience with contract management and procurement
• Proven track record in budget management and resource planning
• Risk management and change management expertise

Soft Skills:

• Strong vendor management and contract oversight capabilities
• Security-focused mindset with remediation experience
• Independent worker with strong self-help and research skills
• Excellent leadership and team coordination abilities
• Strong analytical and problem-solving skills

Additional Requirements

• Must be comfortable working in fast-paced, mission-critical environment
• Ability to work independently with minimal supervision
• Strong commitment to maintaining system availability and performance
• Experience with vendor management processes