Job Description

Join Our Team

Cayuga Displays is looking for a highly organized, customer-focused Project Manager to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys coordinating projects from start to finish.

Reporting to the Sales Operations Manager, you'll oversee customer projects from order intake through production, delivery, and post-sale support while ensuring exceptional customer service and on-time project execution. You'll work closely with Sales, Production, Procurement, Engineering, and customers to keep projects moving efficiently and accurately.

If you're a strong communicator who enjoys solving problems, managing multiple priorities, and building lasting customer relationships, we'd love to hear from you.

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly.

What You'll Do

As a Project Manager, you'll be responsible for ensuring customer projects are delivered accurately, on time, and to the highest quality standards.

Responsibilities include:

• Manage customer projects from order confirmation through production, delivery, and completion.
• Confirm project scope, specifications, timelines, and customer requirements.
• Ensure project information is complete, accurate, and properly documented before production begins.
• Serve as the primary point of contact for assigned customers and key accounts.
• Manage project approvals, confirmations, customer sign-offs, and change requests.
• Communicate project status, timelines, shipping details, and any schedule changes to customers.
• Respond to customer inquiries and provide timely project updates.
• Participate in production scheduling meetings and coordinate project priorities with Production.
• Work closely with Procurement to manage specialty materials and long-lead components.
• Collaborate with Sales to confirm product specifications and customer expectations.
• Provide Engineering with the information required for drawings, specifications, and order releases.
• Monitor project progress and proactively identify and resolve scheduling conflicts or workflow bottlenecks.
• Coordinate outsourced work and external vendor timelines.
• Contribute ideas for improving project workflows and operational efficiency.
• Participate in cross-functional meetings and support ongoing operational planning.
• Perform other related duties as assigned.

Requirements

What We're Looking For

Qualifications

• Post-secondary education in Business, Project Management, Operations, or a related field is preferred.
• Experience in Project Coordination or Project Management, preferably within a manufacturing or production environment.
• Experience working with ERP systems.
• Proficient in Microsoft 365, including Word, Excel, and Outlook.
• Eligible to work in Canada.

Skills & Competencies

We're looking for someone who has:

• Strong organizational and time management skills
• Customer-focused with strong relationship management skills.
• High attention to detail and accuracy in data entry, quotations, and documentation
• Excellent written and verbal communication skills
• Strong customer service abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong problem-solving and analytical thinking skills
• Ability to work collaboratively with cross-functional teams
• Proactive, adaptable, and able to work with minimal supervision

Benefits

Why Join Cayuga Displays?

• Stable, full-time employment
• Supportive and collaborative team environment
• Opportunity to work closely with both sales and manufacturing operations
• Ongoing learning, professional development, and career growth opportunities
• A company that values teamwork, communication, and continuous improvement