Orange Cyberdefense South Africa is the expert cybersecurity business unit of the Orange Group, we provide managed security services, penetration testing and cybersecurity training to organisations around the globe. Orange Cyberdefense South Africa is born from the SensePost team originally founded in Centurion in 2000.
In February 2019, SensePost became a part of Orange Cyberdefense – Europe’s leading go-to security services provider. The Project team is growing and we are looking for another Junior Project Manager to join our team!
This position is responsible for supporting and managing the scheduling and tracking of our rapid, short term, security assessments (including incident response, architecture and traditional security consultancy, training etc.) as well as looking after our annuity clients. They are conducted on a by project basis, ranging between one and three weeks per project, and will occasionally be done at the client site, in South Africa or abroad.
Key responsibilities are as follows:
Collecting project requests from Account Managers and liaising with the Team Managers to identify the most appropriate analysts for a project
Scheduling the projects accordingly in the required systems and communicating it back to the Account Manager/Customer
Making sure security analysts have all the necessary information and equipment to do the project
Liaise with the client to ensure that all technical and logistical information required is collected before the project commences and confirm project readiness with the client and manage accordingly if this is not the case
Monitor all active projects to ensure they are commencing according to plan and that there are no obstacles and projects commence on agreed timelines
Check and manage project delays both with the client as well as the internal teams
Manage client kick off, daily feedback on the project status, and send through project completion details to all relevant parties
Track project slippage and project overruns including the reasons for this
Manage requests to move projects and update involved parties where required
Record leave for the analyst in resource management system
Review proposal when Account Manager or client request more days
Book all travel and accommodation for income generating projects where required
Prepare allowance document making sure analyst get paid before leaving on trip
Keep track of report delivery on each assessment
Keep track of project expenses and inform finance every end of the month of these expenses
Assist with the smooth set up and delivery of large-scale projects
Will be the Point of escalation and contact internally and externally for service delivery issues on the annuity services
Leading service review meetings with key customers
Driving the customer satisfaction within the delivery of professional services, customer support and managed services
Key Contacts/Relationships
Members of staff of the PMO
Members of staff within the Sales department
Members of staff within the Professional Services Team
Members of staff within the MSS department
Global teams
Key Competencies
Service minded and focused on client excellence
Active learning
Attention to detail
Communication skills
Consistency
Critical thinking
Integrity
People Management
Persistence
Problem Solving
Self-control
Time Management
Trustworthy
Experience / Knowledge Required
Computer literacy: MS Office products, JIRA, Confluence
Level of Education and Minimum Work experience - Any one of the following
A minimum of three (3) years’ experience is required in general office administration, travel or project management industry
Industry recognised project management qualification, OR equivalent level of experience
Job Context/Environment
Office based but home working allowed
Core working hours, although some flexibility will be required
Being part of a relaxed inspired team where your work is valued and appreciation for your work is visibly demonstrated
Opportunities to learn abound and innovation is encouraged
Orange Cyberdefense is the expert cybersecurity business unit of the Orange Group. As the leading security provider, we strive to build a safer digital society.
