Job Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects. The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.

WHAT YOU'LL BE DOING:

• Project Management
  
  o Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
  
  o Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teamso Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
  
  o Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
  
  o Identifying and managing risks and issues, and working with internal teams for mitigation
  
  o Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
  
  o Developing and fostering positive relationships and building rapport with customers
  
  o Utilizing current and best practice implementation documentation and toolkit
• Technical Set Up and Configuration
  
  o Configure contracted products and solutions to customer specifications
  
  o Providing technical support to customers throughout the duration of the migration/implementation as requiredo Conducting platform training sessions in various settings for internal and external customers as required
• Department Operational Support
  
  o Assist department manager with project assignments and mentoring other team members
  
  o Ensure process documentation is developed and maintainedo Ensure department SharePoint site is kept up to date
  
  o Act as liaison to other departments as assigned
  
  o Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
  
  o RFP response support
• Other duties as assigned

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

• 5 years in project management managing enterprise level customer projects

• 5 years implementation SaaS based products and solutions

• Experience with project management tools, methodologies, and software • Bachelor’s Degree

IT WOULD BE NICE IF YOU HAVE:

• PMP certification preferred (or working towards)

• Experience in a healthcare setting or onboarding healthcare customers

• Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Additional Information

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportuniites to work with their managers regularly for professional development opportunities. This role requires that you live in the state of North Carolina, within a commutable distance to our office. You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here

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