Project Manager

To manage a team of Trades and Technicians involved in the reinstatement and restoration of Policy Holders properties from initial mitigation work through to complete renovations. This may, at times, include the management of sub-contractors, to supplement the internal workforce. It is envisaged that most of the time will be spent on-site managing the team throughout, solving problems and reporting on progress.

· Ensure accurate job scoping and sales preparation for
high-value and complex claims

Conduct initial site visits for jobs of a defined complexity, producing
detailed scopes that enable precise cost estimation and compelling sales offers
for insurance partners.

· Enable seamless project execution through effective
scheduling

Develop and hand over work schedules for approved jobs, ensuring Project Leads
and field staff have the necessary information to manage delivery efficiently
and on time.

· Drive team performance and wellbeing through
proactive leadership

Line manage staff by conducting regular performance reviews, supporting
wellbeing initiatives, and implementing tailored development plans to foster
growth and engagement.

· Maximise profitability through financial oversight of
unit operations

Monitor and manage the financial performance of all jobs within the team,
ensuring cost control, revenue optimisation, and alignment with budgetary
targets.

· Ensure a safe working environment through rigorous
health and safety compliance

Uphold health and safety standards across the unit, ensuring all staff adhere
to regulations and practices that minimise risk and promote wellbeing.

· Optimise delivery capacity through subcontractor
management

Manage subcontractor relationships and performance to ensure quality,
timeliness, and compliance with contractual and safety requirements.

· Mitigate risk through direct liaison with specialist
services

Provide oversight for ensuring the internal sub-contracting of Asbestos removal
and Leak Detection ensuring timely resolution of issues impacting job progress.

· Strengthen stakeholder relationships through clear
and consistent communication

Maintain proactive communication with policyholders, Housing Associations
insurance companies, loss adjusters, and subcontractors to ensure transparency,
trust, and alignment throughout the job lifecycle.

· Inform strategic decisions through performance
reporting

Deliver regular reports on team performance to senior management, highlighting
key metrics, trends, and improvement opportunities.

· Protect brand reputation through effective complaint
resolution

Handle customer complaints promptly and professionally, ensuring satisfactory
outcomes and continuous improvement in service delivery.

· 5 years’ experience working in Repair/Reinstatement, Restoration insurance sector

· Desirable CILA qualifications

• Annual Pay Review
• Eye Test
• 25 Days Holiday (Plus Bank Holidays)
• Workplace Pension Scheme
• Health Cash Plan
• Employee Assistance Programme
• Life Insurance
• Annual Flu vaccination
• Company Car
• Induction and E Learnings