On enterprise projects and initiatives, works under general supervision and review from the deputy director of
the Office of Enterprise Initiatives (OEI). This position is responsible for the overall coordination of projects to
successfully implement ETF and business unit strategic goals and initiatives and has a high degree of internal
and external coordination working directly with vendors, other state departments, all levels of staff and senior
management. Responsibilities include, but are not limited to, management of project timeliness, quality of effort,
monitoring scope, budget, resource assignment, and escalation of issues. Manages and leads project teams.
Facilitates project meetings, elicits requirements and group collaboration, sets agendas, and provides project
status reports as outlined within the communication plan. Responsible for developing/coordinating the project
plan, monitoring vendor delivery efforts, timelines, and milestone completion efforts. Ensures continuous
communication throughout the project with stakeholders. Manages all aspects of the project within the defined
budget. Liaises with and updates progress to the portfolio owner (deputy director of OEI). Works closely with the
sponsor and business representatives to ensure that the project meets the identified business requirements.
Defines and manages user acceptances testing (UAT). Identifies user training needs and works with transition
manager to coordinate user training. Integrates the transition management plan into the implementation work
plan. Reports on transition management activities, deliverables, and status.
This is an advanced-level position performing difficult and complex work establishing policies, priorities,
recommendations, and/or solutions to IT and business-related issues. This person will serve as the principal
authority in the management of assigned projects, with little supervision, and providing expertise in multiple
projects of moderate to difficult scope and complexity. This position identifies and independently resolves
potential issues, only escalating as needed to sponsor and portfolio owner.
This position is a member of the Center of Excellence for Project Management and will work with other members
to establish standards, procedures, and best practices for project management at the Department. This position
is responsible for providing direction and mentorship to other Department project managers in the use of tools,
techniques, metrics, and standards. In addition, this person will actively embrace the Department’s values and
fully incorporate them into tasks, job performance, and service to customers.
Ensuring effective and efficient interactions with staff and management at all levels and areas of Department is
an essential part of this position.
Goals and Worker Activities
50% GOAL A. Leadership and coordination of enterprise projects and project teams
Worker
Activity A1. Lead, facilitate, and coordinate project team meetings to elicit information necessary to
help teams engage, secure commitment, gain consensus, and generate decisions.
Foster team learning and collaboration by encouraging and modeling open expression
of diverse ideas and opinions.
A2. Control personnel time management by defining and sequencing activities, estimating
the duration, and developing and maintaining schedules.
A3. Perform cost estimating and budgeting. Monitor and report as agreed upon with
portfolio owner. Mitigate and/or resolve potential overruns and advise portfolio owner.
A4. Monitor progress of project and negotiate timeline changes, as needed. Track action
items, issues, risks, and key decisions.
A5. Analyze and independently manage project risk to minimize impact. Escalate risks to
portfolio owner, as needed.
A6. Monitor project task dependencies and lead resolution of implementation or post
implementation issues and risks.
A7. Partner with the technical lead to provide input into the functional aspects of solutions
design.
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A8. Work with internal and external stakeholders to gather and validate business
requirements and assist with the functional design of solutions.
A9. Lead the evaluation, provide feedback, and resolve issues regarding vendor
performance.
A10. Independently resolve issues to remove roadblocks and provide reports or updates on
issues to the portfolio owner, as needed.
30% GOAL B. Establishment and monitoring of standardized project management methodology and tools
Worker
Activity B1. Develop and refine ETF’s standardized project management templates, tools, and
methodologies.
B2. Create project management plan documents and perform project and resource
planning, using ETF’s standardized methodologies, tools, and templates.
B3. Prepare metrics and reports for review, approval, and prioritization by the portfolio
owner, Portfolio Committee, and other stakeholders as requested.
B4. Develop a deep understanding and expertise of applicable operational processes,
procedures, and controls.
B5. Partner with and provide expertise to business analyst(s) to ensure current-state and
end-state processes are documented.
B6. Partner with and provide expertise to the transition manager on the development of
end-user training materials and assist with the coordination of user training, if needed.
B7. At project completion, ensure all documentation is complete and document any
lessons learned.
B8. Develop post implementation metrics plans, collaborating with the business to identify
Key Performance Indicators (KPI) and measurements.
15% GOAL C. Participation on the Project Management Center of Excellence Participation
Worker
Activity C1. Provide direction and training to other staff in the use of project management tools,
techniques, metrics, standards, and best practices.
C2. Promote, recommend revisions to, and assist in the development of project
management policies/procedures, standards, and tools/templates for OEI and the
enterprise, ensuring consistency.
C3. Monitor project management processes, tools, standards, guidelines, and templates
for adherence to industry and ETF-specific standards.
C4. Strive for continuous process improvement through identifying root cause of problems
and developing solutions and inspiring the organization with new ways of thinking and
project execution.
C5. Provide project management leadership within the organization by developing and
defining a productive project culture where everyone involved in projects understands
their role and responsibility in ensuring project success.
5% GOAL D. Performance of special assignments and professional development
Worker
Activity D1. Attend trainings, seminars, conferences, etc. to remain proficient and build upon skills,
expertise, and experience.
D2. Stay abreast of project management trends and best practices.
D3. Represent the Department on enterprise-wide and/or Department committees, as
assigned.
D4. Other duties, as assigned.
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Knowledge, Skills, and Abilities
1. Extensive experience applying critical thinking and problem-solving skills to complex, enterprise projects.
2. Expert-level skills and experience with conflict management/resolution.
3. Advanced listening and expert documentation skills.
4. Advanced analysis skills grounded in technology, business planning, and management.
5. Demonstrated ability to identify appropriate members and develop effective teams with specific knowledge
and skills needed to develop solutions and make recommendations.
6. Ability to independently identify and obtain information sources needed to perform responsibilities
effectively and efficiently.
7. Extensive experience and ability at identifying key points and communicating results accurately and
effectively to a broad audience.
8. Extensive knowledge of information technology planning and implementation methods and techniques.
9. Advanced skills with Microsoft Office (i.e. Excel, Word, Visio, etc.).
10. Mastery of project management methods, principles, tools, and techniques, including MS Visio and project
management software.
11. Broad experience and ability in influencing others and encouraging creative thinking to identify solutions.
12. Highly developed communication, interpersonal, and team building skills to develop and sustain effective
working relationships, including facilitation and leadership skills.
13. Skill in establishing and maintaining effective contact and communication with staff and management at all
levels of the organization and with external groups/individuals.
14. Expert ability to communicate business and technical concepts and information effectively to a wide range
of audiences.
15. Considerable ability to work as an effective member in a team environment and to mentor more junior staff.
16. Ability to work independently and exercise appropriate judgment with a minimum of supervision and
produce effective, acceptable results within defined time frames.
17. Ability to take the initiative to assertively represent business needs, to stand firm when necessary and to
compromise when possible, to diplomatically challenge assumptions, and to make recommendations to
business and technical staff at all levels of responsibility and authority throughout the organization.
18. Highly skilled in effective time management, organization, and priority-setting; high attention to detail.
19. Demonstrated ability to analyze facts and apply sound judgment in decision making.
20. Ability to understand and comply with all ETF security standards, policies, processes, and procedures.
21. Experience using IT Service Management (ITSM) application for Agile story and bug ticket tracking.
22. Certification in Project Management Professional (PMP), Program Management Professional (PgMP), or
equivalent preferred.
