Job Description

ABOUT US:

Tire Discounters, the nation’s largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a “WOW” experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The Project Manager, Special Projects at Tire Discounters (TD) plays a critical role in managing and driving high-priority projects aligned with TD's strategic goals. This position is responsible for overseeing the operational execution of key projects, providing proactive solutions, and building comprehensive plans to support revenue growth, innovation, customer engagement, loyalty, and operational optimization. The Manager will also provide leadership to team members within the Special Projects group, overseeing their work and ensuring alignment with project objectives.

Primary responsibilities include managing internal cross-functional and cross-organizational projects, managing all stages of the project lifecycle, including resource identification and coordination, communication paths, change management, a ccurate completion of projects on time and within budget, post launch tracking and documentation wrap up. Typical projects include cross-functional business projects, internal IT projects, changes to current applications, ad hoc projects of varied size and complexity, in support of innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.

ESSENTIAL FUNCTIONS:

• Efficiently manage the coordination and implementation of projects, many cross functional in nature, involving varied size, complexity, impact, and technologies.
• Serve as a thought partner to business stakeholders, leading options analysis and recommendations that enable better decision making.
• Facilitate project planning sessions and provide professional project management expertise and guidance.
• Manage all stages of the project lifecycle:
• Manage the process for project approval with the Project Leadership Team.
• Work with leadership in Special Projects and key stakeholders to implement strategies to deliver projects on schedule
• Identify the scope, schedules, phases, tasks, roles, and responsibilities, and ensure adherence from all stakeholders.
• Determine project communication plan and manage execution through detailed summary reporting and in-person connects.
• Types of summaries may include project status dashboards, project flow diagrams, financial forecasts, reconciliation of project resources to actual project expenditures, and milestone reviews.
• Identify project issues, risks and develop plans to mitigate risks and bring issues to resolution, escalating issues of importance to leadership’s attention.
• Successful hand-off to department, including training/certification.
• Post-launch audit/verification of project adoption and accurate usage
• Post-Mortem report to business leaders
• Work with leadership in Special Projects and key stakeholders to determine project priorities and implement strategies to deliver projects on schedule.
• Document the procedures, policies, record-keeping, and duties as required, related to the overall administration of projects.
• Manage the work and monitor the performance of external, third-party vendors/consultants to ensure smooth and effective project deliverables and outcomes.

Review and ensure that project outcomes and results are of the highest standard and recommend areas and solutions for refinement.

Assist with the RFP process, research and provide recommendations on a wide range of vendors, manage the work, and monitor the performance of external, third-party vendors/consultants to ensure smooth and effective project deliverables and outcomes.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of project management concepts, techniques, and procedures.
• Excellent time management, organization, verbal, and written communication skills.
• Demonstrated skills in creative thinking, teamwork, problem solving and decision making.
• Excellent problem-solving and critical-thinking skills, including the ability to make assessments quickly and determine the best course of action.
• Ability to take a firm stand, when necessary, to resolve conflict, problems and manage client expectations.
• Proven ability to manage projects, budgets, administrative tasks, cost, and integrate people, processes, and systems to drive operational excellence.
• Ability to manage competing projects and priorities to meet deadlines, and function effectively in a fast-paced environment of a high growth organization.
• Proficiency with Microsoft Office applications and project management software.
• Flexible approach, and willingness to be on call on weekends and evenings.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree in Business Management, Communications, Retail Operations, or a related field or equivalent experience.
• Minimum 1-3 years of project development and management experience.
• Experience managing multiple projects concurrently.
• Preferred but not required:
• Experience in multi-tenant retail industry

PHYSICAL DEMANDS:

• Operates in both an office setting, and within our stores and warehouses,, primarily indoors.
• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee frequently is required to stand, walk, use hands and fingers, handle and/or feel; lift/carry up to 25 pounds, and reach with hands and arms.
• Routinely uses standard office equipment such as computers and phones. Position involves prolonged periods of sitting at a desk and working on a computer