Job Description

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

The Project Manager supports organizational initiatives through project coordination, operational support, and cross-functional collaboration. This role works closely with leaders and departments across the organization to help drive strategic initiatives, improve operational processes, and support successful project execution.

The ideal candidate is highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced healthcare environment. This individual will coordinate projects from initiation through implementation, facilitate communication between stakeholders, maintain project documentation and reporting, and support organizational efforts related to process improvement, grants, contracts, and operational initiatives.

This role requires strong relationship-building skills, attention to detail, and the ability to balance structure with flexibility while supporting teams across clinical and administrative operations.

Requirements

• Bachelor’s degree in healthcare administration, business, public health, or a related field preferred
• Three (3) or more years of experience in project coordination, operations, healthcare administration, or related work
• Experience in healthcare, community health, or Federally Qualified Health Center (FQHC) environments preferred
• Project Management Professional (PMP) certification preferred
• Experience coordinating multiple projects or operational workstreams simultaneously
• Proficiency with Microsoft Office Suite and project management tools
• Must have reliable transportation to travel between Heritage Health locations as needed

Essential Duties

Project and Operational Coordination

• Coordinate projects and organizational initiatives from planning through implementation
• Develop and maintain project plans, timelines, action items, risks, and status updates
• Facilitate project meetings, document decisions, and track follow-up items
• Support leaders and departments in maintaining progress on strategic and operational priorities
• Assist with identifying barriers, operational challenges, and opportunities for process improvement
• Monitor project scope, timelines, and resource needs while escalating concerns appropriately
• Support change management and organizational readiness efforts for operational initiatives
• Maintain organized project documentation, workflows, and communication materials

Cross-Functional Collaboration

• Partner with clinical, operational, and administrative teams to support organizational initiatives
• Coordinate communication between stakeholders to ensure alignment and follow-through
• Build collaborative working relationships across departments and leadership teams
• Assist with facilitating discussions, problem solving, and coordination between teams

Grants and Contract Support

• Support grant administration activities including tracking deadlines, deliverables, reporting requirements, and supporting documentation
• Assist with coordination of organizational contract workflows, reviews, renewals, and documentation
• Partner with internal stakeholders to support compliance and timely completion of grant and contract-related activities

Reporting and Organizational Support

• Prepare project summaries, reports, dashboards, presentations, and supporting documentation
• Assist with tracking organizational metrics, initiative progress, and operational outcomes
• Develop process maps, workflows, spreadsheets, and other materials to support operational improvement efforts
• Participate in committees, task forces, and organizational initiatives as assigned
• Support the mission, vision, and values of the organization

Success Factors

• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong written and verbal communication skills
• Ability to facilitate collaboration across departments and stakeholder groups
• Strong critical thinking, problem-solving, and follow-through
• Ability to work independently while maintaining alignment with leadership direction
• Professionalism, discretion, and sound judgment
• Experience supporting process improvement or operational change initiatives preferred
• Familiarity with healthcare systems, compliance environments, or operational workflows preferred
• Experience with project management methodologies and tools

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical/Mental Requirements:

Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds. Regular and predictable attendance is an essential function of this position. Must be able to manage efficient keyboard use, hear, see, speak and read.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to solve complex practical problems
• Positive articulated interpersonal, communication & persuasion skills over the phone, computer & in person
• Must be able to simultaneously manage several objectives and assign priorities
• Deal with a wide variety of variables in situations where only limited standardization exists
• Ability to read and interpret a variety of instructions furnished in written or oral form
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
• Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
• Good judgment and sound decision making and conflict management skills to inspire confidence from the clients/patients and employees
• Manage complex analysis and use deductive reasoning

Working Conditions:

Work is normally performed in a typical interior/office work environment in a clinic. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.