Job Description

We are looking for a Project Manager to lead and deliver End-User Support (EUS)–focused technology initiatives across Manulife’s global footprint. This role will manage end-to-end delivery of projects related to workplace technology, service desk, endpoint management, user productivity tools, and end-user experience improvements.

The Project Manager will work closely with global IT, business stakeholders, vendors, and partners to ensure high-quality, timely, and cost-effective delivery of EUS initiatives that directly impact employee productivity and operational efficiency.

Position Responsibilities:

• Lead end-to-end project delivery (initiation through closure) for End-User Support–related projects, including but not limited to:

  • End-user technology rollouts and refreshes (e.g., devices, peripherals)

  • Service desk and IT support process improvements

  • Workplace tools and collaboration platforms

  • End-user experience and support enhancements

• Develop and maintain detailed project plans, schedules, RAID logs, and status reporting

• Coordinate and manage cross-functional teams spanning IT, Business, Vendors, and Partners

• Ensure delivery of projects on time, within scope, and within budget

• Proactively manage risks, issues, dependencies, and change requests

• Facilitate governance forums, stakeholder reviews, and executive updates

• Collaborate with global teams across multiple time zones, adjusting communication and execution approaches as needed

• Ensure alignment with Manulife IT standards, controls, and delivery frameworks

• Support cutover planning, end-user readiness, communications, and post-implementation reviews

Required Qualifications:

• Bachelor’s degree or equivalent experience

• Demonstrated experience delivering projects end‑to‑end (initiation to closure)

• Strong experience managing IT and End‑User Support–related projects

• Proven ability to lead and coordinate cross‑functional teams (IT, Business, Vendors, Partners)

• Solid track record of delivering projects on time and within agreed scope

• Experience working with global stakeholders across different time zones

• Strong written and verbal communication skills with the ability to influence and align diverse stakeholders

• Amenable to work UP Ayala Technohub (Quezon City)

• Amenable to work on a hybrid set-up (3x a week onsite)

• Amenable to work in night shift or rotating shift schedule

Preferred Qualifications:

• 3-5+ years of experience managing large‑scale, global IT or End‑User Support projects

• Experience with workplace technology, service desk operations, endpoint management, or end‑user experience programs

• Exposure to enterprise environments with complex, matrixed operating models

• Experience working with or supporting Manulife, MBPS, GTEC, or ETS teams

• Strong cultural awareness and adaptability when working with global teams

• Familiarity with Waterfall, Agile, or Hybrid delivery methodologies

• Project management certification (PMP, PRINCE2, or equivalent) is an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid