Job Description

Our Professional Services teams bring extensive expertise in hosting and managing our solutions, offering long-term, dedicated functional support and development capabilities for our clients to more effectively leverage, enhance, customize, and integrate our solutions.

As part of a client-facing Professional Services team, the Senior Consultant provides dedicated support to one or more strategic clients implementing Commercial Loan Servicing. In this role, you will:

• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Defines product scope, objectives and requirements. Define specifications and data models for product development and testing.
• Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations.
• Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides.
• Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates.
• Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity.
• Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality.

• Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed. Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption.

• Extensive, direct functional experience with Commercial Loan Servicing (formerly ACBS) solutions.
• Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing.
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes.
• Strong communication skills in an internal and customer-facing environment.
• Analytical mindset with excellent problem-solving and time management.
• Ability to manage multiple priorities and meet deadlines.
• Hands-on experience with end-to-end software implementation, preferably with a software vendor.

• Passion for delivering outstanding customer experiences.

• Willingness to travel 25–50% to support client engagements.

Bonus If You Have

• Proven ability to mentor, guide, and review the work of junior business systems analysts. Hands on experience working with other lending solutions.

As part of a client-facing Professional Services team, the Senior Consultant provides dedicated support to one or more strategic clients implementing Commercial Loan Servicing. In this role, you will:

• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Defines product scope, objectives and requirements. Define specifications and data models for product development and testing.
• Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations.
• Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides.
• Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates.
• Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity.
• Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality.

• Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed. Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption.

• Extensive, direct functional experience with Commercial Loan Servicing (formerly ACBS) solutions.
• Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing.
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes.
• Strong communication skills in an internal and customer-facing environment.
• Analytical mindset with excellent problem-solving and time management.
• Ability to manage multiple priorities and meet deadlines.
• Hands-on experience with end-to-end software implementation, preferably with a software vendor.

• Passion for delivering outstanding customer experiences.

• Willingness to travel 25–50% to support client engagements.

• Proven ability to mentor, guide, and review the work of junior business systems analysts. Hands on experience working with other lending solutions.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.