Job Description

This role is for one of the Weekday's clients

Salary range: Rs 1500000 - Rs 3500000 (ie INR 15-35 LPA)

Min Experience: 5 years

Location: Bangalore, Pune, Mumbai

JobType: full-time

Requirements

Key Responsibilities:

• Take full ownership of customer implementation projects, overseeing the process from kickoff to go-live and the stabilization phase.
• Create and update project plans, including timelines, milestones, and dependency management.
• Serve as the primary point of contact for client communication and coordination, providing status updates, monitoring progress, and resolving issues.
• Collaborate closely with internal teams such as Analysts, Technical Implementation Specialists, and other stakeholders to ensure alignment on project scope, timelines, and priorities.
• Monitor implementation progress, identify risks and issues, manage dependencies, and escalate concerns proactively when needed.
• Organize and coordinate functional testing, user acceptance testing (UAT), and activities to prepare for go-live.
• Verify that all requirements are fully implemented, tested, and validated before the go-live date.
• Provide support during the post go-live stabilization period and facilitate a seamless handover to support teams.

Required Skills:

• Minimum of 5 years’ experience in Delivery Management, Implementation Management, or Project Management roles.
• Proven expertise in managing enterprise-level, customer-facing product implementations.
• Exceptional communication, coordination, and stakeholder management abilities.
• Solid foundation in project management principles, including planning, tracking, and managing risks and issues.
• Ability to comprehend product workflows and business processes to effectively address functional inquiries.
• Experience collaborating with cross-functional teams including product, engineering, and quality assurance.
• Familiarity with the US healthcare domain, including areas such as Prior Authorization (PA), Revenue Cycle Management (RCM), Claims, Eligibility, and Electronic Health Records (EHR).
• Background in SaaS or enterprise software implementation projects.
• Knowledge of Agile or hybrid project delivery methodologies.
• Experience working with globally distributed teams.

Must-have skills

Delivery Management, Implementation, Project Management

Good-to-have skills

Project Delivery, SaaS, Stakeholder Management