Job Description

Project Manager

You will lead the implementation of our best-in-class products for global travel giants, owning the bridge between our technical build teams and the world's most iconic airlines, cruise lines, and rail providers.

What You'll Be Doing

You will own the end-to-end delivery of 2 to 5 concurrent partner launches, navigating the intersection of product expertise and technical project management in a global SaaS environment. Your day to day involves defining scopes, managing complex risk logs, and keeping both internal engineers and external executives aligned on high-value milestones. AI-powered tools handle the heavy lifting of summarizing partner meetings and drafting the first pass of project documentation, allowing you to focus on high-stakes decision-making around resources and timelines. You will be the primary driver for our partners, translating technical requirements into business reality and ensuring every launch meets our global quality standards.

What You Bring

• You are a seasoned leader in software implementation who thrives under pressure, especially when managing multiple client-facing projects across different time zones.

• You speak both "tech" and "business" fluently, with the ability to navigate a conversation with an engineer about APIs one minute and a board-level status update the next.

• You don't just track tasks, you hunt for risks and resolve blockers before they impact the critical path, ensuring every stakeholder knows exactly where the project stands.

• You bring a track record of successfully shipping ecommerce or SaaS products, ideally with an understanding of the travel tech ecosystem and the systems that power it.

• When it comes to AI, you don't just use it, you have replaced recurring manual coordination with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment.

Why Plusgrade

Plusgrade is the technology behind the upgrade offers, seat selections, and loyalty experiences you see when you book with the world's biggest airlines, hotels, and cruise lines. Working in our Kuala Lumpur office puts you at the heart of our global expansion, managing high-stakes implementations that define how people travel across the world. This is a role for an implementation expert who wants to own the partner relationship end-to-end and see their work go live on a global scale. You will be surrounded by high-performers who carry their weight and give you the autonomy to manage your portfolio your way. You'll have access to best-in-class AI tools and a team that is actively building new ways of working, not just talking about it.

What You'll Love About Us

• 📅 Flexible Paid Time Off

  ✈️ Travel Experience Perk

  🧘 Annual Wellness Perk

  🚆 Commuter Perk

  🌅 Tenure-based Work From Anywhere Program

  🍼 Parental Leave Top Up

  🌍 Adventure Pass

  🎓Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.