Job Description

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies.

We are now hiring an ITAM Project Manager who will sit within our IT Services team and lead the end‑to‑end delivery of ITAM, SAM Agile, M365 and Azure projects across a range of customer engagements. This role will focus on managing project delivery, resource planning, stakeholder engagement and governance to ensure projects are delivered on time, within scope and to the required quality standards.

You will act as the primary delivery lead across key customer accounts, working closely with Sales, Consulting and Delivery teams to support pipeline growth, maintain strong customer relationships and drive continuous improvement across service delivery.

What will you be doing?

• Lead the delivery of ITAM, SAM Agile, M365 and Azure projects, ensuring delivery to agreed scope, timelines and quality standards.
• Act as the primary delivery lead for key managed service accounts, owning customer relationships and engagement outcomes.
• Plan and manage project delivery including scheduling, forecasting, resource allocation and cost tracking.
• Manage escalated or at‑risk projects, driving resolution and service recovery where required.
• Deliver regular customer updates, including presentations, service reviews and reporting.
• Track project activities, actions and outcomes, ensuring visibility across delivery progress.
• Manage project pipeline and provide accurate resource forecasting in collaboration with Sales teams.
• Develop and maintain project plans aligned to Agile, PRINCE2, Waterfall and SCRUM methodologies.
• Allocate and manage consultant resources across projects, monitoring utilisation and capacity.
• Identify and manage risks, dependencies and change control processes.
• Maintain central project tracking, including status, costs and delivery metrics.
• Build and maintain strong relationships with customers and internal stakeholders.
• Act as a key point of contact between Sales, Delivery and Consulting teams.
• Support contract renewals and assist with commercial discussions where required.
• Create and manage key project documentation including Statements of Work, service specifications and delivery artefacts.
• Support governance and compliance activity, including customer documentation and internal processes.
• Contribute to tender and bid responses where required.
• Drive continuous improvement across project delivery, processes and service offerings.

What are we looking for?

• Strong project management experience across IT services, managed services or technology delivery environments.
• Excellent organisational and planning skills with the ability to manage multiple projects simultaneously.
• Strong stakeholder management and communication skills, with confidence working at all levels.
• Ability to manage risks, dependencies and change control effectively.
• Strong attention to detail and ability to maintain accurate project documentation and tracking.
• Confident decision‑maker with strong problem‑solving and conflict resolution skills.
• Proactive and collaborative approach, with the ability to work independently when required.
• Good understanding of sales lifecycle and project delivery best practices.
• Strong Microsoft Office skills, including Excel, Word and PowerPoint (MS Project desirable).

Experience & Qualifications:

• Experience delivering ITAM, SAM, cloud or managed services projects.
• Strong working knowledge of delivery methodologies including PRINCE2, Agile, Waterfall and SCRUM.
• PRINCE2, SCRUM or Agile certifications desirable but not essential.
• Experience working in customer‑facing delivery roles within IT services environments.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working?
Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews?
Following a screen with the Recruitment Team, you can expect a two‑stage interview process — one online and one in‑person.

Important BPSS Check

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.