Job Description

Serve as primary contact for Harvard Integrations customers purchasing Engineered To Order (ETO) products, responsible for project cost, schedule and project results. Participate in contract negotiations and follow through entire project. Ensure regular contact with customers and all areas of the company involved in sale, design, production and installation of electrical equipment centers and other related products.

• Ensure project is executed in accordance with the Contract/PO SOW and specifications.
• Establish and manage project schedule with customer and within Harvard Integrations to meet the project schedule.
• Update milestone billing report and ensure accurate invoices are sent in a timely manner. Follow up with customers to ensure timely payment of invoices.
• Serve as primary customer contact from time of contract until completed product is delivered and installed, as well as liaison between customer and Design, Engineering, Manufacturing, Sales, Quality, Purchasing and Shipping departments.
• Review customer specifications, project quotes, and purchase orders for accuracy and completeness.
• Schedule and lead internal and external project kickoff meetings and project and design reviews between Design, Manufacturing, Production Engineering and Sales and customer.
• Manage and negotiate change orders, obtain necessary approvals before initiation of work, and process change orders throughout the project.
• Identify and communicate early on any issues and risks with customers, suppliers, and CSE. Drive resolution, keeping project on track when issues arise and communicating delays when necessary.
• Serve as single point of contact to management for all project information and status updates.
• Ensure the requirements and requisitions for procured items are provided to Materials Departments in a timely manner.
• Track the status of the procured and project items to ensure delivery meets project timeline.
• Support and adhere to Harvard Integrations safety and quality standard to ensure Harvard Integrations and customer requirements are met.
• Review structural and electrical designs for accuracy according to customer specifications.
• Analyze project revenue, cost, and profitability, including material and labor costs against project quote. Resolve discrepancies and report on profitability of projects.
• Ensure punch list items are completed as scheduled.
• Maintain dashboard metrics and status of projects in ERP system.
• Ensure Project close out process is completed.
• Coordinate customer visits to company facilities, ensure meeting rooms, facilities, supplies are available organized.
• Schedule customers, subcontractors, vendors to perform inspections, FAT testing, end user testing, and other work at the plants. Accompany customers/vendors during FAT testing and inspections.
• Promote Harvard Integrations with existing customers for potential additional sales opportunities.
• Perform any additional duties as requested by customer or management.

Requirements

• B.S. degree in Engineering preferred, or at least 3 years of experience in construction project management.
• Training in NEC and other electrical codes and regulations applicable to projects.
• Experience analyzing and designing power and control circuits, including MCC, switchgear, power transformers, distribution panels and transfer switches.
• Strong written and verbal communication skills.
• Experience dealing with customers on long-term projects.
• Experience with industrial electrical systems, and ability to interpret and design to varying specifications, and ensure compliance with NEC and other regulatory requirements.
• Ability to communicate effectively and clearly with production personnel, designers, engineers, management, customers, and regulatory agencies.
• Strong time management skills with the ability to handle multiple projects and customers, balancing customer needs and requests with production and delivery availability.
• Complex problem solving skills
• Strong conflict resolution skills
• Demonstrated negotiation skills in interaction with internal and external customers
• Experience dealing with cultural diversity of a global business environment.