Job Description

The Project Manager is responsible for managing all aspects of Clinical market research projects accurately with internal/external clients. The manager will determine business/project problems and establish project objectives. The Project Manager will analyze and oversee data collection for clinical surveys. This position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner.

• Completes all required trainings as well as any required certifications ie; GCP (Good Clinical Practice), CITI (Constructive Industry Training Institute) etc.
• Understand, implement and ensure project execution according to study protocol and Sago’s Quality Management System Standards, specifically applicable core or support procedures as identified in training.
• Manage quality of work for projects to include but not limited to: development and review of study materials and project schedule; attend project update meetings; lead study briefings; work with Call Center on recruitment of participants; maintain quota control; and validate work according to guidelines. Maintain positive subject/respondent relationships to support ongoing participation in research project.
• Complete any required reporting as specified daily/weekly, keeping the Clinical team (Sales/ VP – Lead) informed of any project issues that have impact on study objective, including but not limited to: subjects/respondent participation, timelines, quality, or financial results.
• Responsible for subject/respondent management in accordance of project specifications.
• Execute trainings as identified in the protocol.
• Utilize Sago’s Clinical data management and reporting systems.
• Execute Participant Interviews via phone or in person.
• Travel to assigned destinations to execute clinical research study, meet with clients, or provide trainings.
• Assist in writing Protocols, working with the sponsor, and submitting documents to the IRB (Institutional Review Board).
• Perform site certifications and perform site audits.
• Responsible to deliver client ready deliverables such as cross tabs, Excel files, prescreening data.

The above responsibilities describe the general nature of work to be performed. You may be assigned to do additional tasks that contribute to the success of Sago.

Requirements

• Minimum of 4+ years in a market research or clinical environment, with strong knowledge of clinical practices
• Bachelor’s degree required (Master’s preferred)
• Excellent oral and written communication skills, with strong interpersonal abilities
• Maintain the highest level of professionalism at all times
• Ability to effectively engage respondents and secure their cooperation
• Strong client service orientation
• In-depth knowledge of clinical research practices and advanced industry knowledge in clinical research and data collection
• Deep understanding of departmental roles, processes, and functions, with the ability to apply this knowledge to benefit clients and staff
• Adaptable, with the ability to work both independently and collaboratively within a team
• Proven ability to multitask and thrive in a fast-paced environment
• Proficiency in Microsoft Office, particularly Excel

Benefits

• Location: Remote
• Job Type: Full time, Exempt
• Eligible for Sago's benefits program designed to support all our US full-time employees including: health, dental, and vision insurance, 401(k) with employer match, paid time off and holidays.