Job Description

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a Project Manager - Service Operations. The Project Manager is responsible for coordinating service, sales, and operational activities to support customer projects from quotes through completion. This role works cross‑functionally with sales, engineering, purchasing, PDM, and field service teams to ensure accurate order processing, timely scheduling, customer satisfaction, and financial performance tracking for the Ameristar and B&B Service Group.

What you will be doing:

Project & Service Coordination

• Maintain and manage the site work schedule for internal service teams and external contractors
• Coordinate site visits, service calls, and project timelines to ensure on‑time completion
• Monitor and maintain the Barrier Support email and call log, ensuring all activity is accurately documented and responded to
• Respond to customer calls and emails requesting assistance with parts, service, and site visits

Sales & Order Management

• Create and issue sales quotes and sales orders using E1, Microsoft Dynamics Business Central, and STAR
• Create and process warranty orders, ensuring accuracy and proper documentation
• Ensure orders are entered correctly, tracked through fulfillment, and communicated clearly to customers

Cross‑Functional Collaboration

• Work with Product Data Management (PDM) and Purchasing teams to set up new part numbers
• Collaborate with Engineering to obtain technical information, drawings, specifications, and project support
• Act as a liaison between internal departments to resolve issues and maintain project momentum

Financial & Reporting Responsibilities

• Track and monitor Profit and Loss (P&L) for the Ameristar and B&B Service Group
• Use Excel and Microsoft 365 tools to analyze job costs, margins, and service performance
• Provide basic financial reporting and support management decision‑making

Systems & Tools

• Utilize the following systems to perform daily responsibilities:
• JD Edwards (E1)
• Microsoft Dynamics Business Central
• STAR
• SharePoint
• Microsoft 365
• Microsoft Excel

The skills and experience you need:

Required Skills & Qualifications

• Strong organizational and multitasking skills with attention to detail
• Experience working with ERP systems, preferably E1 and Business Central
• Proficiency in Microsoft Excel and Microsoft 365 applications
• Strong communication skills for customer interaction and internal coordination
• Ability to manage schedules, priorities, and multiple projects simultaneously
• Understanding of service operations, order processing, and basic financial tracking

Preferred Qualifications

• Experience supporting field service or installation teams
• Familiarity with manufacturing or access control/barrier systems (preferred but not required)
• Prior experience tracking P&L or job costing

This role is located in Tulsa, OK.

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.