The organization is seeking an experienced
Product
Manager
to lead product strategy and execution within this team. This role will work closely with stakeholders across policy, operations, technology, and end-user communities to ensure that system improvements and product decisions align with real-world needs and constraints.

Key Responsibilities

• 
  Serve as the Product Manager, providing
  strategic leadership and direction
  across cross-functional teams including policy, operations, and technology.
• 
  Define and own the product vision aligned with organizational goals, regulatory requirements, and measurable outcome targets.
• 
  Establish, track, and report on Key Performance Indicators (KPIs) tied to user and operational outcomes
  (e.g., improved retention, reduced process failures, increased automation success rates).
• 
  Drive prioritization decisions using a combination of user research, data analysis, compliance requirements, and technical feasibility.
• 
  Engage stakeholders across all levels, presenting insights, trade-offs, and recommendations in clear, decision-ready formats.
• 
  Translate
  user needs, operational challenges, and policy requirements
  into product roadmaps, prioritized backlogs, and detailed acceptance criteria.
• 
  Partner with
  engineers, designers, analysts, and subject matter experts
  to deliver features from concept through launch and post-launch evaluation.
• 
  Convert research insights, journey maps, and service blueprints into actionable product and technical improvements.
• 
  Ensure all product changes meet
  a
  pplicable compliance, accessibility, privacy, and security standards.
• 
  Promote agile, iterative ways of working and support adoption of modern product management practices.
• 
  Mentor team members and build internal capability in product management and delivery practices.
• 
  Adhere to organizational policies related to security, change management, and project governance.
• 
  Maintain flexibility to support extended hours when necessary.

Requirements

Minimum Qualifications

• 
  At least
  7 years of experience
  as a Product Manager.
• 
  Minimum
  3 years of experience in complex, highly regulated, or large-scale environments
  (e.g., healthcare, financial services, enterprise systems).
• 
  At least
  2 years in a product leadership role
  , owning product vision, roadmap, and prioritization across cross-functional teams.
• 
  Proven experience delivering a digital product or feature end-to-end, from discovery through implementation, with measurable outcomes.
• 
  Demonstrated ability to navigate complex environments with overlapping legal, operational, and technical constraints.
• 
  Strong experience defining product vision, success metrics, and managing backlogs and roadmaps.
• 
  Experience using
  both qualitative research and quantitative data
  to inform decisions.
• 
  Proven track record delivering products using iterative, incremental methodologies.
• 
  Strong skills in
  workflow mapping, requirement definition, and translating business needs
  into user stories and acceptance criteria.
• 
  Excellent communication skills with the ability to engage executive, technical, and operational audiences.
• 
  Ability to collaborate effectively across multidisciplinary teams.

Preferred Qualifications

• 
  Experience working with
  eligibility, enrollment, or large-scale process-driven systems.
• 
  Background in
  regulated environments
  with strong compliance considerations.
• 
  Familiarity with modern product development frameworks and agile delivery practices.
• 
  Experience collaborating with human-centered design and service design teams.
• 
  Experience defining and
  managing KPIs, OKRs, or outcome-based metrics
  .
• 
  Familiarity with a
  nalytics, experimentation (e.g., A/B testing), and performance measurement
  .
• 
  Exposure to AI-assisted workflows, automation, or conversational interfaces.
• 
  Experience managing vendors or external delivery teams.
• 
  Experience mentoring or training teams in product management practices.
• 
  Knowledge of accessibility standards and inclusive design principles.
• 
  Relevant certifications (e.g., CSPO, SAFe, or equivalent).