Job Title: Project Manager - Contact Center Technology
Location: Dallas, TX
Employment Type: Contract
Experience Level: Mid-Senior Level / 7+ years preferred
We are seeking an experienced Project Manager to lead the end-to-end delivery of multiple concurrent Contact Center technology projects and enhancements This role will be responsible for driving project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities.
Lead the successful delivery of multiple contact center technology initiatives, ensuring they are completed on time, within scope, and budget.
Define project scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets.
Develop, track, and maintain detailed project plans, aligning efforts across business and IT teams.
Manage project budgets including forecasting and tracking actuals against allocated funds.
Monitor and allocate resources across projects, identifying capacity constraints and proactively addressing staffing needs.
Provide regular updates on project status, key milestones, risks, and issues to stakeholders and executive leadership.
Identify and assess project risks; develop and implement effective mitigation strategies and contingency plans.
Oversee vendor activities and deliverables, ensuring alignment with contract terms, timelines, and quality standards.
Proven experience (5+ years) managing large-scale technology projects, preferably in contact center or customer engagement platforms.
Strong knowledge of project management methodologies (Agile, Waterfall, or Hybrid).
Exceptional communication, leadership, and stakeholder management skills.
Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet).
Experience with budget management, forecasting, and vendor oversight.
PMP, PRINCE2, or equivalent certification is a plus.
Inizio Partners is a full-service recruitment agency specializing in executive search, permanent placements, and contingency staffing. We are proud to partner with some of the most innovative and influential companies in the world helping them in identifying premier talent across business and technology.
Our founding team members are industry veterans with over 25 years of business and technology experience leading global companies, and they possess expertise in identifying top talent.
Our recruitment process is highly personalized and tailored to each customer's unique needs. We take the time to thoroughly understand our customer's business, products, market position, corporate culture, employee benefits, and candidate expectations, to ensure that we are delivering top-quality candidates that are an ideal fit for their organization.
Our services:
1) Executive Search
2) Business & IT Fulltime Placements
3) Contingency Staffing
4) Retained Search
Our differentiators:
- 40%+ faster turnaround time compared to market
- 30%+ cost-effective compared to big firms
- 90%+ profile acceptance
- Ability to serve across industries and technology
- Personalized / Tailored approach
- Easily accessible to our customers
Industries we serve:
- Software
- IT & Business Consulting Services
- Insurance
- Pharma & Medical Devices
- Financial Services
- PE & VC Backed Businesses
- Utility
- Manufacturing
- Defense
- Retail
Our Expertise:
C-Suite, Senior Leadership (Business & IT), Oracle ERP, SAP S/4 HANA, Salesforce, CPQ, Cyber Security, Data Science, Data Privacy, Project Management, Business Analysis, Six Sigma, ServiceNow, MuleSoft, Solution Architect, Enterprise Architect, M&A, Analytics, HRIS, Workday, PMO, Business Process Analysis, Infrastructure, AWS, Azure, Google Cloud etc.
