Job Description

The role of the Project Manager is to be accountable for and drive project delivery of several projects (in extended mode) or a big project of more than 100 CP in Managed Services, directly or indirectly by accompanying one or several associate project managers.

Responsible for managing budget, quality, velocity and tracking KPIs to ensure the project is being delivered according to standards.

Responsible for managing a team of 9 - 15 people and ensuring motivation in the team.

Project Management

• Manage the execution of one or more projects, and is responsible for the outcome (On time, on budget, on quality) of the project(s) or product(s) supervised.

• Manage the project budget (if project in managed service) and be responsible for team performance.

• Responsible for measuring the team performance using appropriate tools and propose actions to remediate any deviation. Escalate to SM if necessary.

• Risk management on the project and implement mitigation plan.

• Proactiveness in escalating issues to management as needed.

• Manage the operational relationship successfully with all CH stakeholders through excellent communication.

• Report frequently and accurately on project progress.

• Anticipate/Identify resources needs.

• Provide necessary coaching and mentoring for the team.

• Animate the team through regular communication and incentives.

• Produce Quality Reports on a monthly basis

• Acts towards resolution of project performance issues (if and when they happen)

• Acquire Business knowledge

People Management

• Responsible of 1 or more associate project managers and team

• Self-motivate and motivate team to deliver performance

• Conflict resolution within/between the delivery team and stakeholders (in MU and CH)

• Identify training needs of team and share on any coaching need(s) to SM

• Be responsible for competency development

• Frequent 1:1 meeting with the team members

• Weekly meetings with team to share actions and project updates

• Weekly meetings with associate project manager for project updates, risks and issues on project and action plans

• Responsible for the escalation of issues to SM (along with details of actions initiated, or decisions taken)

• Conflict resolution within/between the delivery team and stakeholders

• Monitor attrition, propose measures to minimise it to SM and act on the measures. Be responsible for attrition KPI(s).

• Set objectives and monitor individual performance (of team members)

• Share people issues with reporting line

Business Development

• Optimize project staffing with available resources

• Propose opportunities to increase team staffing

• Support CH/MU team on pre-sales and sales offers, by sharing own expertise when required.

• Be aware of client satisfaction levels, seek client feedback and propose improvement actions

Center Operations

• Advocate ELCA Values

• Participate and Contribute in the Expertise Center

• Take ownership or contribute to center initiatives

• Participate in candidate interview

Key Skills:

• You have excellent communication skills in French & English

• You have a strong understanding of how information systems are built with more than 10 years in the IT field.

• You have a good knowledge of how an Agile team works and a good understanding of the different Agile ceremonies.

• You have a good knowledge of ticket tracking system (like JIRA).

• Strong logical, good analytical thinking and ability to figure out the root cause of issues.

• Be able to manage stakeholders’ relationships and negotiate changes to commitments or requirements.

• Hand-on experience in fields like Business Analyst, Development or Testing

• Good leadership and people management skills

SAFe, PSM or PSPO certifications will be a plus

Minimum of 6 years' of experience in Project Management.