Job Description

What is the opportunity?

Great opportunity to join a fast pace, dynamic and innovative team. The CRM Project Manager will be responsible for managing a 3 year PAR approved CRM Modernization program working alongside the business and development teams to delivery the next best in class Capital Markets CRM Salesforce FSC Application. This is a new application build that will leverage core Agile delivery methodologies with a strong focus on rapid delivery of new functionalities. Looking for someone with strong project management experience to manage the day to day functions, leading scrum calls, BAU and prioritization calls and management updates. Building strong relationships with development teams, business partners and key vendor suppliers. Opportunity to work on a very high profile transformation program with an application being used by 3000 users across 16 countries.

What will you do?

• Effectively manage a 3 year PAR approved program on the CRM Modernization program as the Project Manager

• Develop and manage detailed planning and scheduling of project deliverables collaborating with other Project Mangers and Business Managers

• Run daily Scrum calls, BAU calls and prioritization calls

• Identification and management of dependencies; ensuring dependent work is closely tracked and delivered to prevent schedule slippage

• Effectively manage IT, business and vendor project deliverables

• Oversee financials and staffing levels to efficiently meet project delivery requirements and tracks value for effective decision-making

• Ensure the completion of risk assessments, architectural reviews and the identification & execution of contingency plans

• Collect project performance indicators, build status reports, Management & L4 / L5 presentations

What do you need to succeed?

Must have:

• 3-5 years of Project Management experience; spanning medium to large projects with high level of value (benefit/cost), complexity and uncertainty

• Proven experience managing technical projects understanding the application of business context and their integrations with various enterprise systems

• Strong communication skills with experience presenting to Senior Directors, VPs, and above; comfortable presenting to a large audience

• Proven ability to manage projects with significant technology components and dependencies; advanced knowledge of change, issue, and risk management and working knowledge of Software development lifecycle (SDLC) and Agile delivery methodologies

• Proficient at running daily scrum, BAU and prioritization calls; experience in Agile development and working on tools like Jira/Confluence

Nice-to-have

• Working experience in Capital Markets

• Prior working experience with CRM applications especially with Salesforce.com

• Certification as a Certified Project Manager Professional (PMP)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Part of a Large 3 year Transformation program building and rolling out a brand new CRM system used by 3000 users across 16 countries.

• Ability to make a difference and lasting impact

• Work in a dynamic, fast pace, collaborative, and high-performing team

• Opportunities to do challenging and innovated work leveraging the latest technologies and analytics capabilities

• Access to a variety of job opportunities across business and geographies.

Job Skills

Adaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Resource Management, Results-Oriented, Team Management, Time Management, Waterfall Model

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-22

Application Deadline:

2026-04-18

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.