This is a remote position.

SUMMARY

We are seeking a highly organized and client-focused
Project Manager
to lead the end-to-end delivery of service installations and internal projects. This role is responsible for planning, coordinating, and executing multiple projects simultaneously while ensuring delivery is on time, within scope, and aligned with quality standards.

The Project Manager serves as the central point of coordination between clients, internal teams, and third-party partners—balancing strategic oversight with hands-on execution to deliver exceptional client experiences.

JOB RESPONSIBILITIES

Project Coordination & Delivery

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  Lead internal and external project kick-offs

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  Develop, manage, and execute detailed project plans and scope

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  Monitor timelines, budgets, and quality standards

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  Coordinate cross-functional teams, including clients and third-party vendors

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  Manage multiple projects simultaneously with strong prioritization

Client & Stakeholder Engagement

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  Act as the primary point of contact for clients and stakeholders

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  Provide regular project updates, status reports, and communications

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  Ensure seamless project handover to Client Support teams

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  Maintain strong, professional client relationships

Process & Documentation

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  Maintain accurate project documentation and administrative records

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  Ensure compliance with ISO standards and internal procedures

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  Identify project risks, bottlenecks, and implement resolutions

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  Drive continuous improvement in project delivery processes

Financial Management

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  Manage project financials, including invoicing and supplier tracking

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  Oversee customer billing and cost control

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  Ensure alignment of project delivery with revenue targets

Evaluation & Aftercare

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  Conduct post-project evaluations and performance reviews

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  Provide aftercare support following project completion

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  Ensure successful knowledge transfer to Client Support teams

Requirements

Skills & Competencies

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  Strong analytical and problem-solving abilities

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  Excellent project planning and organizational skills

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  Ability to manage multiple projects in a fast-paced environment

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  Strong verbal and written communication skills in English

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  High emotional intelligence and interpersonal skills

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  Proven leadership and team collaboration capabilities

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  Client-focused mindset with strong attention to detail and integrity

Technical Knowledge

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  Proficiency in Microsoft Office Suite and MS Project

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  Familiarity with telecommunication systems and PABX

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  Basic knowledge of Evolve IP services and troubleshooting tools

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  Understanding of ISO27001 standards and procedures

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  PRINCE2 Foundation certification (preferred)

Education & Experience

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  Bachelor’s degree in IT, Computer Science, or related field

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  Minimum of 5 years of project management experience

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  PMP Certification highly preferred

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  Strong client-facing experience in a technical or MSP environment

KEY PERFORMANCE INDICATORS (KPIs)

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  On-time and successful service delivery

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  Revenue performance vs. plan

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  Cost-to-revenue efficiency

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  Client satisfaction and experience

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  Post-installation issue volume and severity

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  Quality of knowledge transfer to Client Support

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  Up-sell and cross-sell contributions

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  Completion of required training within deadlines

Benefits

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  Competitive salary

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  Permanent Work-From-Home setup (equipment provided)

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  Full Philippine statutory benefits

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  13th Month Pay

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  De Minimis Allowance

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  Night Shift Differential Pay

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  Paid Time Off (PTO)

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  Health Insurance

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  Life Insurance (up to Php 3M coverage)

WORK SCHEDULE

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  Full-time (8 hours, night shift)

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  Weekends off

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  Follows US holidays