This is a remote position.

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  Project Coordination:
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  Lead internal and external project kick-offs
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  Create and manage project plans and scope
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  Monitor planning, budget, and quality
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  Coordinate project teams including clients and third parties
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  Client & Stakeholder Engagement:
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  Serve as primary contact for clients and partners
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  Provide regular updates and reports
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  Ensure smooth handover to Client Support
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  Process & Documentation:
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  Maintain accurate documentation and administration
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  Ensure compliance with ISO standards
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  Identify and resolve bottlenecks
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  Financial oversight:
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  Manage invoicing and financial tracking suppliers
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  Manage customer billing
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  Evaluation & Aftercare:
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  Conduct project evaluations
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  Provide after-care and support post-installation

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  Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
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  4–7 years of experience in IT operations, technical documentation, or managed services environments
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  Experience documenting operational procedures, SOPs, or technical workflows
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  Strong written communication and organizational skills
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  Ability to work with technical teams to capture operational knowledge
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  Experience working within managed services or cloud infrastructure environments
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  Familiarity with ITIL service management concepts
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  Experience maintaining knowledge bases or documentation systems
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  Strong documentation and organizational skills
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  Ability to translate technical processes into clear instructions
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  Cross-functional collaboration
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  Attention to detail
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  Process improvement mindset

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  Should be willing to accept a long-term work-from-home arrangement.
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  Should be amenable to a permanent night shift schedule.