Job Description

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Project Manager who will:

• Lead one or multiple medium–to–large, high‑complexity projects, or manage a major function within a larger program, delivering end‑to‑end outcomes.
• Create or review project initiation documents, define delivery approaches, establish success criteria, and support internal program governance and reviews.
• Deliver projects within agreed budget, scope, and timelines—managing risks and issues, ensuring quality standards, applying appropriate delivery methodologies, facilitating workshops and meetings, gathering requirements, producing, or supporting documentation, resolving team conflicts, and coordinating integrations and dependencies.
• Remain closely engaged with technical details and delivery, including the gathering and management of functional requirements.
• Develop and execute communication plans, lead key meetings and forums, set up project infrastructure for information sharing, and engage senior stakeholders—both internal and external.
• Develop or contribute to project budgets and resource forecasts, track financial performance, and proactively manage issues and changes in alignment with the account lead.
• Contribute to delivery practice improvements and broader CSG initiatives, while mentoring and collaborating with less experienced project managers.

We are looking for candidates with:

• A bachelor’s degree or equivalent professional experience.
• 10+ years of project management experience within reputable consulting or professional services organizations.
• PMP, Agile, Scrum Master, or SAFe Agile certifications (preferred but not mandatory).
• Experience in IT, Telecommunications, or wholesale/reseller business environments, Banking,.
• Strong understanding of customer needs, industry dynamics, and the impact of business or market changes—along with deep knowledge of the client’s industry.
• Ability to anticipate client needs and provide strategic guidance or consultancy when required.
• Proven capability to manage project plans and implementation activities concurrently.
• Advanced project management skills to plan, monitor, and track delivery against defined KPIs.
• Highly developed analytical and problem‑solving abilities to identify, assess, and resolve complex issues.

Location(s):

Malaysia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.