Job Description
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
Reporting to the Manager of Project Management, you will work within the Marketplace Services department to scope, plan, and deliver high impact projects across SeatGeek. Between a seller listing a ticket and a buyer shopping for a ticket, the Project Management team will be here to ensure the smooth operation and successful delivery of complex and ad-hoc initiatives that span across our business.
Success in this role relies on using available tools and resources to smoothly deliver assigned projects within the typical constraints of timeline, budget and scope.
What you'll do
- Work across SeatGeek, our clients, customers, and suppliers to ensure projects are scoped, planned, managed and delivered to the highest standards from handover through to project completion
- Own the creation and maintenance of project plans, ensuring adhesion to the project management methodology and contracted terms of business, including ongoing maintenance of project documentation
- Drive projects to meet specified business outcomes
- Coordinate and manage implementation/technical tasks related to SaaS software implementations, technology transformation or business process optimization. For client scope this includes data conversions, installation, custom developments, customizations, training and system build, including 3rd party hardware and software ordering. Specifics on scope will vary based on the type of project being managed
- Manage dependencies across projects and teams
- Prepare and maintain Risk Registers and Issue Logs for evaluation and review during and at the completion of a project
- Clarify, evaluate and advise on real and potential risk, drafting and implementing mitigation plans
- Coordinate and chair internal and client meetings
- Collate/create and distribute project status reporting
- Influence a culture of collaboration and accountability through the successful management of project deliverables
- Contribute to an ongoing review of internal working procedures to identify and implement improvements relating to project delivery, mainly stemming from project retrospectives
- Manage internal change projects and ongoing business processes that require SeatGeek resources or third-party involvement
What you have
- 5+ years of work experience, 2+ years of project management experience, preferably in technology implementations, across the complete project lifecycle
- Sound foundational knowledge of project management methodologies
- Enterprise software knowledge and what it takes to deliver projects in a fast moving environment
- Experience in a software delivery; knowledge of or having worked in the ticketing industry would be beneficial
- Experience leveraging project management platforms to maintain oversight of tasks, timelines, and accountability from kickoff through completion
- Proven ability and willingness to leverage AI technologies to streamline processes and improve work output
- Process driven approach. You are constantly looking to refine and tweak processes to improve delivery quality, while not allowing that need for constant improvement to stand in the way of execution
- Track record of consistent delivery to the highest standards as demonstrated through client and internal stakeholder feedback, and the consistency of delivering projects to budget, scope, and timeline
- High attention to detail and diligently work to ensure all elements of your projects are in control and up-to-date. You are incredibly organized and diligent when it comes to documentation
- Collaboration skills. You get along well with others and work well across teams. You are firm but fair and you aren’t afraid to hold people accountable. You are skilled at influencing without authority
- Adaptability and ability to balance the need to maintain structure, with tolerance for the unexpected
- Ability to challenge and be challenged in a constructive way, including your thoughtful opinions about project management software and tools and their uses
- Ability to travel occasionally
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building,reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $88,000 - $127,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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