Project Manager is responsible for providing quality support for provisioning and project management of Enterprise and Wholesale customer projects. Project Managers work closely with Sales, Presales, Engineering, Finance, Operations and other regional project management teams to ensure that systems and documentation properly meet project specifications and cost requirements.
Project Managers are skilled at getting the best out of the people and projects they oversee
Your Role:
* Single point of contact managing the customer once projects are received into Service Delivery. Overseeing the project deliverables and ensuring that the scope is in line with the customer’s expectations
* Coordinate internal resources and third parties/vendors for the execution of projects, ensuring quality standards are met and guidelines are maintained
* Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
* Ensure resource availability and allocation
* Develop a detailed project plan to track progress
* Active follow up at critical milestone points of a project -
- Pursuing vendors, partners and internal teams for committed dates
- Customer updates
- Scheduling of resources
* Perform risk management to minimise project risks -
- Measure project performance using appropriate tools and techniques, report and escalate to management as needed. Implement contingency plans agreed with the manager.
* Manage the relationship with the client and all stakeholders
* Establish and maintain relationships with third parties/vendors
* Create and maintain comprehensive project documentation
* Ensure that all projects are delivered on time, within the scope and the defined budget
* High level of customer service via effective communication throughout the project(s) lifecycle. Ensure accurate and frequent project updates status are provided to both internal and external customers. Maximum customer satisfaction is expected.
* Ensure all internal guidelines/processes are followed and all administrative work related to projects are accurately completed. The list includes –
- Budget Request and Purchase Request processes
- Accurate and regular updates in the internal systems (weekly)
- Review and update system project forecast (weekly)
- Promptly acceptance of vendor handovers to avoid payment issues.
- Ad-hoc reports requested by management
* Supporting team members on projects and bids to improve overall team performance
* Evaluating the success of the project against its benchmarking and sharing lessons or best practices with other organisations or project managers.
To be Succeed:
* University degree holder with relevant professional qualifications desired
* Proven working experience as a project manager in the telecom or information technology sector
* Technical background, with an understanding of telecom products and services
* Excellent client-facing and internal communication skills
* Excellent written and verbal communication skills
* Proven organisational skills including attention to detail and multi-tasking skills
* Strong working knowledge of Microsoft Office
* PMP / PRINCE II certification desirable
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
