Job Description

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**

The IT Project Manager at Cruise Planners is responsible for independently managing technology projects from initiation through completion, ensuring timelines, deliverables, and stakeholder expectations are met. This role oversees project planning, documentation, dependency tracking, and progress reporting while coordinating cross-functional teams to keep initiatives moving efficiently. The ideal candidate brings project management experience, is proficient with tools such as Birdview and Microsoft Project, and demonstrates a collaborative, process-driven mindset. This position supports organizational priorities by driving detailed execution of IT projects, allowing leadership to focus on strategic planning, team development, and enterprise alignment.

Responsibilities

• Manage IT projects end-to-end, including planning, scheduling, execution, monitoring, and delivery to ensure timelines and objectives are met.
• Develop and maintain project plans, documentation, and dependency tracking using project management tools such as Birdview and Microsoft Project.
• Coordinate with cross-functional teams and stakeholders to communicate updates, resolve issues, and keep projects progressing efficiently.
• Monitor project milestones, risks, and deliverables, ensuring adherence to established processes and maintaining clear status reporting.
• Identify opportunities for process improvement while supporting a collaborative team environment and contributing thoughtful recommendations to enhance project outcomes.

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Project Planning & Execution – Ability to independently manage projects from initiation to completion, ensuring milestones, timelines, and deliverables are met.
• Stakeholder Management – Effectively communicate with leadership, technical teams, and cross-functional partners to align expectations and provide clear project updates.
• Project Documentation – Strong capability in creating and maintaining project plans, documentation, and dependency tracking.
• Project Management Tools Proficiency – Experience using tools such as Birdview and Microsoft Project to track progress, manage tasks, and monitor project performance.
• Cross-Functional Collaboration – Ability to work with diverse teams across departments to coordinate resources and ensure project success.
• Process Adherence & Optimization – Comfortable following established project processes while identifying opportunities for thoughtful improvements.
• Analytical & Detail Orientation – Strong attention to detail to track dependencies, monitor risks, and ensure project accuracy.
• Adaptability & Continuous Learning – Demonstrates flexibility, humility, and the ability to quickly learn new systems, workflows, and organizational practices.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
• 3–5 years of project management experience, with the ability to independently manage projects from initiation through completion
• Experience coordinating cross-functional teams, with strong communication and collaboration skills to manage stakeholders and keep projects on track.

This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.