Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About Iron Mountain (https://www.ironmountain.com/hk/zh/about-us/history)

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers.

Position: Project Manager

Immediate Supervisor: Head of Digital Operations

We are seeking a Digital Operations Project Manager with a proven track record in project and team management. This role will lead a project team at our scanning facility, ensuring operational excellence and client satisfaction.

Job Responsibilities

• Oversee project operations and assist with production setup.
• Supervise Team Leaders and Operators; manage resources to meet quality standards and daily targets.
• Coordinate with support teams to ensure smooth production workflows.
• Collect and analyze data; design workflows, escalation charts, and scorecards; prepare regular and monthly reports.
• Arrange training, supervise employees, control costs, monitor compliance, and manage project budgets.
• Ensure adherence to ISO standards (ISO9001, ISO18001, ISO27001).
• Develop reports and dashboards for performance monitoring.
• Drive process improvements and implement cost-control measures.
• Manage project tasks including site visits, tendering, quotations, scheduling, and quality control.
• Serve as the primary liaison with clients; prepare documentation and client reports.
• Resolve operational issues and design efficient workflows.
• Plan, monitor, and control project budgets; identify and mitigate risks.
• Manage stakeholder expectations and maintain clear communication.
• Apply continuous improvement methodologies to enhance operations.
• Understand document management systems, scanning technologies, and workflow automation.
• Analyze data to support data-driven decision-making.
• Lead and develop team members; provide coaching and mentoring for performance.
• Handle multiple projects and adapt to changing priorities.

Security, Health & Safety:

• Comply with all security, occupational health and safety policies, procedures and written instructions appropriate to the workplace, and ensure all team members meet this requirement.
• Complete required security, health and safety training.
• Cooperate with management and the Company in meeting regulatory requirements.
• Take reasonable care for your personal health and safety, and that of other persons including customers and the public who may be affected by your actions at work.
• Report incidents or near misses, attend any required health and safety meetings, report problems and recommend improvements, and other related activities.

Requirements:

• Degree, major in computer science, or industrial engineering is preferred
• Minimum 5 years of experience in team management
• Strong sense of confidentiality, integrity, and responsibility; able to work under pressure
• Client-oriented, pleasant, cheerful, and excellent communication skills
• Good time management and strong organizational skills with a logical mindset
• Proficient in PC applications, especially Excel, Word, and PowerPoint
• Good command of both English and Chinese
• Strong interpersonal, communication, and problem-solving skills
• Knowledge of scanning operations is an advantage
• Willingness to perform other duties as assigned by the line manager from time to time
  

What is in it for YOU:

• Stable working hours and a supportive work environment
• Hybrid work arrangement with the flexibility to work from home
• Comprehensive in-house training and development opportunities
• A chance to be part of a global organization committed to innovation and transformation
• An inclusive culture that values your voice, feedback, and authenticity
  

Category: Operations Group