Job Description

Purpose of the Role

To oversee and drive the successful delivery of projects managed through the Project Management Office, ensuring alignment with defined scope, timelines, budget, and stakeholder expectations.

Key Roles and Responsibilities

Project Planning and Administration

• Develop comprehensive project plans aligned with approved scope, timelines, and budget.

• Adhere to governance frameworks suited to project size and type.

• Create and manage a detailed work breakdown structure.

• Identify key stakeholders and define roles using the RACI model.

• Maintain an active risk register and mitigation strategy.

• Establish and implement a clear communication plan.

• Regularly report on project progress relative to timelines and cost.

• Ensure thorough documentation of engagements, tasks, and deliverables aligned to project success.

Project Delivery

• Manage project scope in line with the approved business case.

• Define and agree upon acceptance criteria with all delivery stakeholders.

• Schedule and conduct regular project status meetings with relevant stakeholders.

• Monitor task completion and milestone achievement, addressing issues proactively.

• Identify delivery risks and escalate where necessary to avoid project delays.

• Ensure continuous stakeholder commitment to project deadlines.

• Submit weekly project status reports to key stakeholders and steering committee members.

Resource Management

• Develop and maintain a responsibility matrix for all stakeholders.

• Assign, communicate, and monitor responsibilities, ensuring accountability and progress tracking.

• Manage supplier onboarding processes and establish performance expectations.

• Oversee supplier engagement to ensure adherence to agreed deliverables.

• Act as a project resource in customer-facing projects, ensuring time tracking for billable services.

• Measure project outcomes against success criteria for a minimum of three months post-completion.

• Foster strong working relationships with internal stakeholders including marketing, product, business analysis, DevOps, support, and learning & development teams.

Key Competencies

• Decision Making & Initiative

• Leadership & Supervision

• Effective Communication & Presentation

• Strong Written and Reporting Skills

• Innovation & Creative Problem-Solving

• Planning & Organisation

• Customer-Centric Delivery

• Adherence to Procedures

Behavioural Competencies

• Collaboration & Teamwork

• Relationship Management

• Adaptability to Change

• Resilience Under Pressure

• Goal Orientation & Achievement

Qualifications & Experience

• Matric (Grade 12)

• Relevant Project Management Qualification

• 3-6 years experience managing projects in a professional environment

Other Duties

Perform additional tasks or assignments as directed by the Business Analysis and PMO Manager.