Job Description

Position Summary The Scrum Master supports VDOT’s Tolling (E-ZPASS) delivery team by facilitating Agile ceremonies, maintaining team alignment, and ensuring clear visibility into work progress, risks, and priorities. This role blends Agile facilitation with hands-on delivery operations including documentation, reporting, DevOps card creation, and cross-team coordination. The Scrum Master collaborates regularly with the Development Manager to support execution, risk mitigation, and continuous improvement. The ideal candidate is adaptable, coachable, proactive, and comfortable shifting between facilitation, investigation, and operational support. Key Responsibilities • Facilitate Scrum ceremonies effectively and consistently. • Maintain backlogs, work items, and dashboards in Azure DevOps or similar systems. • Create and refine Azure DevOps cards and supporting documentation. • Track and report delivery metrics including velocity, burndown, risks, blockers, and project status. • Document action items, decisions, and status updates. • Perform appropriate investigation before escalating issues. • Collaborate regularly with the Development Manager for team alignment. • Support process improvement initiatives by identifying opportunities and proposing ideas. • Ensure accuracy and transparency in reporting. • Assist with dependency coordination across teams. Required Skills • 3–5 years of experience as a Scrum Master supporting Agile teams. • Strong understanding of Agile values and frameworks. • Experience with Azure DevOps or similar Agile work management systems. • Experience tracking and reporting Agile delivery metrics. • Ability to investigate issues before escalation. • Strong written and verbal communication skills. • CSM Certification. Desired Skills • PMP Certification preferred. • Experience in large enterprise or government environments. • Familiarity with Agile maturity efforts or transformations. Deliverables & Success Metrics • Well-facilitated Agile ceremonies. • Accurate and timely reporting. • High-quality DevOps card creation and backlog maintenance. • Clear documentation and action tracking. • Effective identification and mitigation of risks and blockers. • Demonstrated contributions to process improvement Requirements Skill Required / Desired Amount of Experience Facilitating Scrum ceremonies Required 3 Years Agile frameworks, values, and team coaching Required 3 Years Azure DevOps or similar Agile work management system Required 3 Years Creating and managing work items/user stories/tasks Required 3 Years Project reporting, metrics, and dashboards Required 3 Years Documentation & administrative support Required 3 Years Process improvement & continuous improvement involvement Required 3 Years Root-cause investigation before escalation Required 3 Years Cross-team communication & collaboration Required 3 Years Experience supporting Agile delivery in technical environments Required 3 Years Ability to balance Agile facilitation with delivery operations Required 3 Years CSM Certification Required PMP Certification Desired