Job Description

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Abbott Thailand location in the ANI International Nutrition. As the Project Management Supervisor, you’ll have the chance to manage and increase the customer satisfaction level by focusing on the external customers and supporting the internal customers.

What You’ll Work On

1. Manage to increase external customer satisfaction level:

• Engage customers by encouraging high-value activities and events.
  • Negotiate agreements with the vendors, hotels, subcontractors to ensure the cost effectiveness with highest quality of service.
  • Source venues, recommend and engage catering, acquire supporting technology and coordinate development of materials to execute a quality event.
  • Work closely with Commercial team, committees to effectively promote events to target customers and obtain accurate event.
  • Communicate politely with customers by email, letter, face to face, and telephone for company’s events.

• Participate in developing the basic CRM strategy of the company's
  • Relationship-building with key account customers.

• Cooperate with others manager to improve NPS score and activities
  • Visit customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.

• Represent and deliver service excellence that is in keeping with the reputable company image.

2. Manage to increase external customer satisfaction level

• Ensure high standard of general secretarial services for General Manager
• Manage travel arrangement for Country Manager and other employees including coordinating destination accommodation and logistics arrangements.
• Act as local support on organization of VIP Visits, Regional / Asia-Pac / Worldwide Meeting held in Thailand.
• Handle HR administration matters such as recruitment process, organization chart, employee’s database, headcount and annual/sick leave reporting (both of Abbott headcount and distributor headcount).
• Responsible for purchasing and maintenance of office equipment’s e.g. computers, fax machine, copy machine, LCD, DLP etc.
• Active committee member of AEAC (Abbott Employees Activity Committee) which organizes employee’s morale enhancement and team building activities on a regular basis.

Required Qualifications

• Bachelor’s degree required, MBA or Master’s Degree preferred, or equivalent.
• Minimum 5 years’ experience in a senior administrative role, preferably in multinational industry.
• Knowledge of organization, operating procedures, and policies.
• Good interpersonal skills.
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Support & Administration

DIVISION:

ANI International Nutrition

LOCATION:

Thailand > Bangkok : Q-House Lumpini Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Yes

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)