Job Description

Customer facing staff responsible for winning business Execute within a well defined sales/commercial framework. There is generally a step by step sequence of standard tasks which need to be followed to achieve an end result. Work is typically subject to tight oversight. This may be in form of human or systems checking. May be responsible for supporting targeted clients, stable regions, and/or small sales territories.

Roles & Responsibilities

· Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.

· Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.

· Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

· ITO – Presales support, customer inquiries, quote preparation.

· OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.

· Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

· Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.

· Build customer satisfaction through outstanding relationships and communications.

· Work within predefined targets and metrics – KPI oriented.

Qualification / Requirements:

· Bachelor's degree or diploma from an accredited university or college

· At least 3 years of experience in a customer service or sales position

· Strong oral and written communication skills.

· Must be proficient with MS-office

· Knowledge in SAP

Desired Characteristics

· Additional experience working in field activities, Sales Support or Sales Force is preferred

· Established analytical ability

· Knowledge French is an asset

· Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

· Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.

· Ability to work in a fast paced, high stress environment with multiple simultaneous priorities

· Strong organizational and time management skills

For candidates applying to a Canadian-based position, the pay range for this position is between $65,200.00 - $87,000.00 CAD The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No