Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Project Management Officer (PMO)

For more than 25 years, Ciena has been the global leader in networking strategy. Our technology forms the backbone of critical infrastructure for the world’s most advanced companies. From driverless cars to mobile streaming to breakthroughs in VR, AI, IoT, and 5G, none of these innovations would be possible without the technology that powers the internet itself—technology created by Ciena.

We are hiring a PMO specialist to drive process improvement, governance evolution, digital platform development, and AI adoption across Service Partner Management. You will modernise how SPM operates globally and act as the connective tissue between SPM International and SPM GCN to ensure alignment and standardisation.

SPM manages Ciena’s global partner ecosystem responsible for delivering services to our customers. We ensure partners are commercially competitive, operationally ready, and aligned with Ciena’s quality and performance expectations. Our mission is to create a best-in-class partner ecosystem that enables outstanding customer delivery.

How You Will Contribute

• Lead the design, improvement and rollout of global SPM processes and policies.
• Drive enhancements to the global governance model and operating rhythm.
• Manage digital platform evolution (partner intelligence tools, dashboards, automation).
• Identify and drive AI opportunities to streamline operations and insights.
• Ensure alignment between SPM International and SPM GCN through structured governance.
• Document processes, policies and frameworks with clear version control.
• Support quality assurance and continuous improvement initiatives.
• Act as a catalyst for best-practice adoption across regions.

The Must Haves

• 2–5 years’ experience in PMO, process improvement, business operations, or transformation.
• Strong process-mapping and documentation skills.
• Experience driving operational improvements or standardisation.
• Ability to simplify complexity and create practical, scalable frameworks.
• Strong digital aptitude, with interest in technology, automation and AI.

Nice to Haves

• Exposure to governance frameworks, policy development, or audit/compliance.
• Experience working with digital tools, workflow systems or analytics dashboards.
• Experience developing custom tools and dashboards

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.